More Data, More Problems (and Solutions)

More Data, More Problems (and Solutions)

82% of insurers believe that a strategy for harnessing the potential of Big Data is necessary to remain competitive.

Now, we’re not all data scientists, but we know that solutions around Big Data are your surest bet at revenue growth in the insurance industry. You're presented an opportunity to acquire an endless stream of valuable customer information...but then how does it all get managed?

5 Statements Your Invoices Make To Customers

5 Statements Your Invoices Make To Customers

Find out if your customers are getting all the information they need from their invoices, and if you are getting everything you need from your customers.

The average customer spends up to 5 minutes looking at a bill. During that time, there is value being exchanged. Is everyone getting the value they deserve? Here are five statements your invoices could be making. Read them all to identify any potential pitfalls in your process.

Can a Machine with Personality Drive Insurance Revenue?

Can a Machine with Personality Drive Insurance Revenue?

Satisfying customers requires a balance between quality of experience and cost to the company. It’s a hybrid problem that demands calculation and emotional appeal at the same time. It calls for a hybrid solution, such as a set of processes that involve dependable machines and creative people. Read more

4 New Year's Customer Communication Resolutions

4 New Year's Customer Communication Resolutions

With a New Year approaching, you see a lot on the do's and don'ts of business goal-setting. Mostly you’re told to define objectives as clearly as possible, then make a decision. But should you also exclude hope from your planning? Hope for a better year? Read more

Over 1,000,000 Kinds of Customer...What Do They Want?

Over 1,000,000 Kinds of Customer...What Do They Want?

Acquiring and retaining customers requires you to know who they are and what they want. This is partly a general principle of customer service, and partly a consequence of the time in which we live. 

The 2 Ways A Business Adapts To Change

The 2 Ways A Business Adapts To Change

Though most people are only able to catch a glimpse at patterns of future innovation and transformation, most companies should, instead of fearing the question “what comes next?” turn it into the statement “whatever comes next”.

97% In Support of Enhanced Business Collaboration

97% In Support of Enhanced Business Collaboration

If I were an outsider, and you asked me whether it was normal for high-level executives to have direct influence over a company’s outgoing communications, I would say, “Of course. Why wouldn’t they?” 

Customer Communications Management Superpowers

Customer Communications Management Superpowers

Would you rather machete your way through a murky forest rank with hazard or, given the ability, just fly over it? This is essentially what a company is asking when it encourages you to pursue an integrated CCM solution.