If I were an outsider, and you asked me whether it was normal for high-level executives to have direct influence over a company’s outgoing communications, I would say, “Of course. Why wouldn’t they?” For many companies, this is not the case. And it’s because it hasn’t been easy.
Would you rather machete your way through a murky forest rank with hazard or, given the ability, just fly over it? This is essentially what a company is asking when it encourages you to pursue an integrated CCM solution.
Today’s company requires a more expansive set of resources than ever before to accommodate increasing customer demands. This does not mean things have to be more confusing.
Whenever we need advice, we look to someone who we feel can provide us with the right answer. Have you ever asked yourself, “Why am I asking this particular person for advice?”
When your company elects to continue enhancing its legacy customer communications solutions, routine maintenance becomes less and less “routine” with respect to a changing external world. This is a struggle for many today, as technology changes more rapidly than ever before. It gets easier to call some things “obsolete”.
Ecrion realized that, even if the zombies looked like an amorphous cloud of dust and noise, underneath they were people with names and homes, and dreams; they liked things and wanted things, each end every one!
With the emergence of cellular phones, and other modern channels, we began to feel more connected.
We live in a world with many competing priorities. It seems like everyone needs something that is better, faster, and more cost effective – sometimes they struggle to find compromise between those three.
At Ecrion, we’ve discussed governance enough to know how vital it is to consider in your business processes. We’ve certainly accounted for it in our software. You need a reliable document production workflow that allows for compliance, but is also highly responsive to the final manual actions taken before your template management system is triggered – can it govern itself?
Technology will surprise you, in good ways and bad. Sometimes you’ll have no idea why one thing works and another doesn’t. Other times, the wildly inexplicable occurs.