82% of insurers believe that a strategy for harnessing the potential of Big Data is necessary to remain competitive.
Now, we’re not all data scientists, but we know that solutions around Big Data are your surest bet at revenue growth in the insurance industry. You're presented an opportunity to acquire an endless stream of valuable customer information...but then how does it all get managed?
Find out if your customers are getting all the information they need from their invoices, and if you are getting everything you need from your customers.
The average customer spends up to 5 minutes looking at a bill. During that time, there is value being exchanged. Is everyone getting the value they deserve? Here are five statements your invoices could be making. Read them all to identify any potential pitfalls in your process.
Satisfying customers requires a balance between quality of experience and cost to the company. It’s a hybrid problem that demands calculation and emotional appeal at the same time. It calls for a hybrid solution, such as a set of processes that involve dependable machines and creative people. Read more
With a New Year approaching, you see a lot on the do's and don'ts of business goal-setting. Mostly you’re told to define objectives as clearly as possible, then make a decision. But should you also exclude hope from your planning? Hope for a better year? Read more
Is it possible to ensure you are maximizing the effectiveness of your response to change with the right customer service?
Acquiring and retaining customers requires you to know who they are and what they want. This is partly a general principle of customer service, and partly a consequence of the time in which we live.
Though most people are only able to catch a glimpse at patterns of future innovation and transformation, most companies should, instead of fearing the question “what comes next?” turn it into the statement “whatever comes next”.
If I were an outsider, and you asked me whether it was normal for high-level executives to have direct influence over a company’s outgoing communications, I would say, “Of course. Why wouldn’t they?”
Would you rather machete your way through a murky forest rank with hazard or, given the ability, just fly over it? This is essentially what a company is asking when it encourages you to pursue an integrated CCM solution.
Today’s company requires a more expansive set of resources than ever before to accommodate increasing customer demands. This does not mean things have to be more confusing.