Customer Attention: The Currency of a Digital Market (Part 1)

Customer Attention: The Currency of a Digital Market (Part 1)

Sometimes keeping score can actually keep us from scoring. We can lose sight of the bigger picture if consumed by the details. Smaller goals might disguise themselves as end-goals.

When this happens, it's healthy to regroup and review the priorities. What are the goals for your business? For your staff? Your customers? This three-part series will explore how customers are the key to success, and how an earnest pursuit of their satisfaction delivers clear revenue benefits.

 

High Availability Solution

High Availability Solution

We're excited to highlight new High Availability options for Ecrion Omni System (EOS). You no longer have to be concerned about whether a project will run smoothly to its end. 

High Availability in Ecrion Omni System (EOS) promises document production and delivery for large and small customer bases, executed seamlessly to completion. With more secure documents, there is no longer a need to restart a failed batch. Read more here!

Options for Document Design in Ecrion Design Studio (EDS)

Options for Document Design in Ecrion Design Studio (EDS)

In CCM, we often discuss higher availability and integrated data as core functions to set your business apart. But those things mean little without good presentation.

Your company's presence with customers and the informative value of your documents rely on a visually engaging design, and that starts with having easy access to the features that make it happen. These tools in EDS will provide you with a consistently engaging correspondence!

Managing Marketing & Customer Preferences in EOS

Managing Marketing & Customer Preferences in EOS

Accurate and engaging customer-facing messages require seamless communication between CRM systems and document templates. 

Instead of enlisting a third party, or developing a block of code in-house to bridge the gap between CRM and customer-facing documents, find out how data and templates can be complement each other in a single Customer Communications Management (CCM) solution! 

 

Layers of Customer Engagement

Layers of Customer Engagement

There is good reason for the modular design of Ecrion Omni System (EOS). Our platform has different "layers" to account for the layers of communication needed to engage customers. 

It begins with recognizing the importance of documents altogether, how they can be a primary source of connection in many cases. This opens the door to a plethora of engaging media, from Omni-channel communications to interactive, dynamic documents. Read to learn more!

 

EOS Solutions, from the Ground Up

EOS Solutions, from the Ground Up

Ecrion Omni System (or EOS) has the Customer Communications Management (CCM) solutions for everyone in your organization.  

For the organization to function as a unit, the parts need to work effectively on their own. Each role needs easy, uninterrupted access to an isolated software environment to streamline their individual tasks.  Here are some of the features that help them get the job done! 

What Kind of Customer Communicator Are You?

What Kind of Customer Communicator Are You?

Take this quiz to see how your communication styles are meeting customer preferences – and what your next move could be!

Are you a Traditionalist, a Futurist, or something in between? Do you see the importance of delivering consistent, accurate print documents, or do you act on the growing need for increased digital transformation?

 

Customer Communications Profiles in EOS

Customer Communications Profiles in EOS

Many enterprises struggle with being aware of customer perception. Much of the time, it's because they don't have the right tools.

Ecrion Omni System contains all the solutions you need for seamless, error-free customer targeting, accompanied by helpful analytics that can be adjusted, in real time, to customer preferences as they stand. Read to learn more!

An Interactive Document for Everything

An Interactive Document for Everything

Businesses looking to add value to the customer experience can catch the digital transformation wave with interactive documents.

These documents are completely dynamic, and there is no limit to what you can accomplish with them. This post highlights some of the use cases for the interactive document experience that businesses are likely to run into.

 

 

A Customer's Journey to the Mailbox: How a Document Impacts Her Day

A Customer's Journey to the Mailbox: How a Document Impacts Her Day

If many clients only spend a few seconds glancing at the documents you send them, what's the point of investing in better customer communications?

Those few seconds - maybe every thirty days - might be the only time they think about your business. With every document, a transaction happens: you're trading a statement of your value for their attention. Take this opportunity to turn seconds into minutes, minutes into hours.