The levels of security achieved with digital documents haven’t always been able to match those of good-old hard copy. Print is convenient in this regard: stored in a single, physical space, signed with pen, by the right people. You know who the documents belong to, and you’re fairly certain they’re not going anywhere.
The downside of physical storage, however, is clear: the documents take up more and more space, collect dust, are vulnerable to physical damage, and transport takes valuable time. In the past, businesses have accepted these drawbacks over the likelihood of digital documents travelling across the web and falling into the wrong hands.
If a business could match the security of print documents, combined with the flexibility and economy of digital (savings on paper, ink, and office equipment), they would see greater efficiency and better organization in their communications and data storage.
Fortunately, technology has caught up. Today’s digital documents are better encrypted, less liable to be intercepted, and easier verified to the point where contract lawyers now consider them legally binding. Customer Communications Management (CCM) solutions like Ecrion Omni System (EOS) covers both ends (company and customer-facing) of the business process, with Digital and Electronic Signatures.
Digital signatures are for the recipient of any official business document, embedded with signature information – everything to verify the identity of the sender and where the document is signed.
This is meant for customers or businesses receiving official documents to ensure that what they are receiving is in fact from the source it claims. An environment in EOS inserts verifiable identity information to make sure that the document is from the official source, and that it arrives at its destination unaltered in any way.
Electronic signatures are where businesses prompt customers for consent to moving forward in business processes. EOS integrates with leading third-party electronic signature vendors. This means that a third-party electronic signature vendor (such as DocuSign, for example) might validate who the end-customer is with an encrypted signing portal.
When a customer signs off on a document, EOS receives a message from DocuSign, then propels the business process forward.
With digital and electronic signatures, communications are safer, and all parties are better aware of what’s being communicated.
Safer documents that take up less space are certainly more practical, but the value of digital and electronic signatures extends beyond your internal storage. While you save on office tools with electronic documents, you also provide more convenient solutions to customers by allowing them to sign with you directly from their phones. The hassle of physically mailing documents, or meeting in person, gets eliminated, things move along faster, and customers are more satisfied.
Every feature of a CCM solution like EOS is developed with customer experience as the ultimate prize. You can benefit from digitizing your communications entirely or partially, but the real advantage will be greater customer retention, and higher revenue.