Ecrion Omni System (EOS-CCM) is your complete, end-to-end Customer Communications Management solution, integrating all processes involved in the creation and omni-channel delivery of professional documents.
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Insurance companies have traditionally been limited with their customer interactions. They often take the form of a renewal notice, a bill in the mail, or a direct mail solicitation.
But your customers expect to communicate with you using all of the electronic options available (e.g., text, email, mobile, apps), and they still want to do business the traditional ways as well (e.g., paper copies of premium notices). While a policyholder may use a mobile app today to file a claim, he may also request that his statements arrive in the mail.
In today’s regulation heavy, fast-paced, on-demand and customer-centric world, insurance companies need to improve how they acquire new customers and, more importantly, how they retain and maximize the value of existing relationships.
Learn how to turn your insurance statements and bills into customer engagement tools with personalized, interactive communications that engage your customers where, when and how they prefer.