customer communication management (eos-ccm)

Are you looking for a fully collaborative environment that allows you to govern the entirety of your document production processes while orchestrating delivery to end-customers? EOS-CCM empowers business users to manage every aspect of the communication process, from reusable templates to omni-channel delivery by print, email, SMS, and more.

Key Features

The EOS-CCM layer includes all EOS-P and EOS-DA features plus:

  • Complete Customer Communication Management (CCM) Platform - available on-premise or in the cloud
  • 100% browser based platform - anyone with a web browser can work in EOS-CCM with no installation required
  • Documents can be produced interactively by users or automatically in batch and on-demand
  • Omni-channel support for print, email, SMS, and more
  • Designed to operate around the clock with analytics and alerts to meet any SLA requirements
  • HA (High Availability) architecture includes load balancing and failover

Discover More about EOS-CCM

EOS-CCM enables enterprises to deliver all major forms of high-volume, 100% personalized correspondence including: letters, contracts, invoices, statements and more with omni-channel support.

  • Discover more about the benefits of CCM.
  • Click to see a detailed Feature Comparison to decide what fits your organization’s needs best.
  • Learn how EOS-CCM can leverage customer preferences and omni-channel delivery for improved communications.
  • Discover how you can use the Ecrion Design Studio Publisher to create powerful responsive documents for web and print.

Get an inside look at EOS-CCM

EOS-CCM is available both on premise and in the cloud. If you would like a demo of this product, please contact us. If you are a technical developer and would like a free trial of EOS-CCM, please click the button below to create your Ecrion account and begin the free trial process.

One Platform. Unlimited Opportunities.


Produce documents in high volume from any data


Automate document
production and assembly


Customer-centric document
production and distribution


Increase ROI through
customer engagement

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