customer communication management (eos-ccm)

Are you looking for a fully collaborative environment that allows you to govern the entirety of your document production processes while orchestrating delivery to end-customers? EOS-CCM empowers business users to manage every aspect of the communication process, from reusable templates to omni-channel delivery by print, email, SMS, and more.


Key Features

The EOS-CCM layer includes all EOS-P and EOS-DA features plus:

  • Complete Customer Communication Management (CCM) Platform - available on-premise or in the cloud
  • 100% browser based platform - anyone with a web browser can work in EOS-CCM with no installation required
  • Documents can be produced interactively by users or automatically in batch and on-demand
  • Omni-channel support for print, email, SMS and more
  • Designed to operate around the clock with analytics and alerts to meet any SLA requirements
  • HA (High Availability) architecture includes load balancing and failover


Discover More about EOS-CCM

EOS-CCM enables enterprises to deliver all major forms of high-volume, 100% personalized correspondence including: letters, contracts, invoices, statements and more with omni-channel support.

  • Discover more about the benefits of CCM.
  • Click to see a detailed Feature Comparison to decide what fits your organization’s needs best.
  • Learn how EOS-CCM can leverage customer preferences and omni-channel delivery for improved communications.
  • Discover how you can use the Ecrion Design Studio Publisher to create powerful responsive documents for web and print.

Get Started with EOS-CCM

EOS-CCM is available both on premise and in the cloud.

Compare Options
On Premise Call
Startup
Cloud $800

per-month

Office
Cloud $1000

per-month

Professional
Cloud $1200

per-month

Enterprise
Cloud Call

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unlimited
5,000 documents/month
10,000 documents/month
20,000 documents/month
unlimited

Smiley face Smiley face Smiley face Smiley face Communication Channels

unlimited
5,000 documents/month
10,000 documents/month
20,000 documents/month
unlimited

Smiley face Smiley face Smiley face Customer Engagement

unlimited
5,000 accounts/contacts
10,000 accounts/contacts
20,000 accounts/contacts
unlimited

Enterprise Users

unlimited
20
40
100
unlimited

Workspaces

unlimited
20
40
100
unlimited

Portal Users

unlimited
100
200
500
unlimited

Search

unlimited
100,000 indexed entries
200,000 indexed entries
500,000 indexed entries
unlimited

Storage

unlimited
1 GB
2 GB
4 GB
unlimited

Technical Support

Professional Services Hours

custom
0
24
40
custom

Design Tools

SSL

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Tasks, Review and Approval

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Custom Domain

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SSO(Single Sign-On)

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Development Sandbox

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Trial Available
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One Platform. Unlimited Opportunities.

Produce

Produce documents in high volume from any data

Automate

Automate document
production and assembly

Manage

Customer-centric document
production and distribution

Engage

Increase ROI through
customer engagement


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