customer communication management (eos-ccm)

Are you looking for a fully collaborative environment that allows you to govern the entirety of your document production processes while orchestrating delivery to end-customers? EOS-CCM empowers business users to manage every aspect of the communication process, from reusable templates to omni-channel delivery by print, email, SMS, and more.


Key Features

The EOS-CCM layer includes all EOS-P and EOS-DA features plus:

  • Complete Customer Communication Management (CCM) Platform - available on-premise or in the cloud
  • 100% browser based platform - anyone with a web browser can work in EOS-CCM with no installation required
  • Documents can be produced interactively by users or automatically in batch and on-demand
  • Omni-channel support for print, email, SMS, and more
  • Designed to operate around the clock with analytics and alerts to meet any SLA requirements
  • HA (High Availability) architecture includes load balancing and failover


Discover More about EOS-CCM

EOS-CCM enables enterprises to deliver all major forms of high-volume, 100% personalized correspondence including: letters, contracts, invoices, statements and more with omni-channel support.

  • Discover more about the benefits of CCM.
  • Click to see a detailed Feature Comparison to decide what fits your organization’s needs best.
  • Learn how EOS-CCM can leverage customer preferences and omni-channel delivery for improved communications.
  • Discover how you can use the Ecrion Design Studio Publisher to create powerful responsive documents for web and print.

Get Started with EOS-CCM

EOS-CCM is available both on premise and in the cloud. 
Click on the button below to get a free developer account, or to request a demo of Ecrion Omni System (EOS).


One Platform. Unlimited Opportunities.

Produce

Produce documents in high volume from any data

Automate

Automate document
production and assembly

Manage

Customer-centric document
production and distribution

Engage

Increase ROI through
customer engagement


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