Licensing FAQ


Questions:

  1. How is EOS-P licensed?
  2. What is a logical CPU?
  3. How do I find out the number of logical CPUs for my server?
  4. Do you supply development licenses? What is the cost involved?
  5. Do you supply DR (Disaster and Recovery) and QA licenses? What is the cost involved?
  6. We have a 'stand-by server' to offer redundancy. What would be the licensing structure for this model?
  7. Do you ever supply site licenses or enterprise wide licenses?
  8. What do I do if I want to use the product on multiple computers?
  9.  If I install EOS-P on a computer with four cores, how many licenses will I need?
  10. If a single server has multiple cores, but we want the server to run on only one core, do we still have to purchase the licenses according to the number of cores installed?
  11. How does the licensing work for XF Rendering Server for an active/passive cluster environment?
  12. Do I have to buy server licenses (per logical CPU) for all customers?
  13. Do you have any performance information/statistics?
  14. How well does the system scale with more memory/CPUs?
  15. How can I pay for licenses?
  16. Do you have a deployment license agreement?
  17. Is there any price break level in case I need to plan for purchasing additional licenses?
  18. Is there any annual maintenance fee to be paid on this software?
  19. If the license appears to have expired, how do I renew the maintenance?
  20. What is the annual fee for support and updates after that?
  21. I am interested in using XF Rendering Server on both a development and a production machine. Does that absolutely require that we purchase two licenses
  22. What is the difference between a floating license and a regular license (in relation to Ecrion Design Studio, XF Designer, and Data Architect)?

Answers:

1. How is EOS-P licensed?

          EOS-P is licensed per server. Each license supports up to four logical CPUs.


2. What is a logical CPU?

     A logical CPU is a processing unit available to the operating system.

  • When installing in a non-virtualized environment, if HT (hyper-threading) technology is not present (or if it is disabled), each CPU core will be presented to the operating system as one logical CPU. If however HT is supported and enabled, then each CPU core will be presented as two logical CPUs.
  • In a virtualized environment (Microsoft HyperV, XEN, VMWare) a logical CPU is the same as a virtual processor.
  • On IBM AIX®, a logical CPU is the same as a virtual processor when SMT (Simultaneous Multi-Threading) is off. If SMT is on, a logical CPU is the same as a logical processor. See the Virtualization Concepts on IBM's website for a graphical representation.

3. How do I find out the number of logical CPUs for my server?

    On Windows, simply open the Task Manager, and count the number of processors under "Performance"/"CPU Usage History". On     Linux, run "top", press "1", and count the CPU number labels. On AIX®, run MPstat, and look at the value of the LPCU field.


4. Do you supply development licenses? What is the cost involved?

  Yes we provide non production licenses of all our products and there is a discount provided. This covers all non production needs (dev, testing, q/a, d/r, etc). 

We offer significant discounts for this purpose. Please contact sales@ecrion.com for a quote.


5. Do you supply DR (Disaster and Recovery) and QA licenses? What is the cost involved?

    We offer significant discounts for Disaster and Recovery and QA licenses. Please contact sales@ecrion.com for a quote.


6. We have a 'stand-by server' to offer redundancy. What would be the licensing structure for this model?

    See DR licenses.


7. Do you ever supply site licenses or enterprise wide licenses?

   Yes. Please contact sales@ecrion.com for licensing terms and conditions.


8. What do I do if I want to use the product on multiple computers?

     You will need to purchase a license for each computer or server.


9. If I install EOS-P on a computer with four cores, how many licenses will I need?

    The software is licensed per server and supports up to four logical CPUs (a processing unit as seen by the operating system). Most likely, your four cores will be visible as four processing units by the operating system, so you will need one license. If your CPU supports hyperthreading, then you will see eight CPUs in Task Manager, and two licenses will be needed. This scenario assumes that no virtualization is present. If the software is installed in a virtual machine, then the number of cores present in the actual hardware doesn't matter. What matters is the number of virtual CPUs allocated to that virtual machine.


10. If a single server has multiple cores, but we want the server to run on only one core, do we still have to purchase the licenses according to the number of cores installed?

     Yes, because one deployment facilitates one to four logical processors per license.


11. How does the licensing work for EOS-P for an active/passive cluster environment?

     You will need to purchase licenses for passive computers, at a discounted price. Please contact sales@ecrion.com for a quote.


12. Do I have to buy server licenses (per logical CPU) for all customers?

     Usually, yes, but if the number of deployments is significant, then alternative arrangements are possible such as OEM or site licenses. Please contact sales@ecrion.com for further details.


13. Do you have any performance information/statistics?

     Yes. Please see the Performance Comparison page, or contact support@ecrion.com for additional benchmarks.


14. How well does the system scale with more memory/CPUs?

     We recommend at least 1 GB of RAM per logical CPU. The server will use all CPUs in the system to handle the load; documents are processed independently on separate threads. In addition, the XF Rendering Server is able to use two threads at once for a single document.


15. How can I pay for licenses?

     There are two ways to pay for licenses:

  • By credit card on our website
  • By purchase order, which should be faxed to +01 888.409.7456 or emailed to sales@ecrion.com. A purchase order must have a unique number and should contain the signature of an authorized person from your purchasing department.

16. Do you have a deployment license agreement?

     Please see the End User License Agreement.


17. Is there any price break level in case I need to plan for purchasing additional licenses?

      We offer quantity discounts if you plan for a large order in multiple stages. Please contact sales@ecrion.com in advance.


18. Is there any annual maintenance fee to be paid on this software?

      The licenses will never expire, however annual support and maintenance is required to continue to access software updates (new versions) and technical support. If maintenance is allowed to expire, and you wish to update to the latest version of the software, you will be required to purchase new licenses.


19. If the license appears to have expired, how do I renew the maintenance?

      In order to assure uninterrupted support for your production environment, we offer you the opportunity to renew your technical support with Ecrion. For more details contact sales@ecrion.com, preferably before your support expires. Please note that while your license(s) will never expire, the only way to receive the latest updates is to maintain support. Otherwise, you will be required to obtain new licenses.


20. What is the annual fee for support and updates after that?

     The cost for maintenance and upgrades is around twenty percent of the purchase price (please email sales@ecrion.com for an exact quote).


21. I am interested in using XF Rendering Server on both a development and a production machine. Does that absolutely require that we purchase two sets of licenses?

     Yes. On your development machine you can use a XF Designer license. If you plan to have a development server, it is recommended that you purchase a development server license.


22. What is the difference between a floating license and a regular license (in relation to Ecrion Design Studio)?

       Floating licenses are installed on a server. A floating license works by allowing you to connect to the server and get a lease on one or more licenses for a limited period of time (usually one hour), after which you must renew the lease(s) again. Floating licenses simplify deployments and can be easily managed through our Enterprise License Manager (ELM).