Ecrion Forum : FAQ

FAQ : How to properly install/uninstall Ecrion licenses

Wed, 12 Sep 2012 13:51:32 +0000

Author: justinw
Subject: How to properly install/uninstall Ecrion licenses
Posted: 12 Sep 2012 at 1:51pm

Question: I just purchased an Ecrion license and I would like to know the best way for installation and/or uninstallation at a later point.

Answer: First of all, welcome, and we hope that you find our solutions meet all of your expectations.

Here are some valuable points about our licensing and getting started.

1. You will need your account user name and login information from your Account Representative. This information will be used to log in to your customer page at http://www.ecrion.com/Customers/Default.aspx. There you can access all of your licenses in the Licensing Tab. You will also need this information to be used later in the License Administrator.

2. You will need to understand what the license administrator is. This utility can be located in the start menu, under All Programs, and then under the Ecrion product you've purchased (if Rendering Server, open the Management Console and you will find it there). Once opened the license administrator will guide you through simple steps to copy and paste your license key and activate/deactivate accordingly.

3. If for some reason, you cannot manage to activate or deactivate your license because you are not connected to the internet, we have the capability to do both offline. Please see the following link for more information, should that be needed:

http://www.ecrion.com/forum/offline-activation-deactivation-how-it-works_topic541.html

4. Now let's talk about getting started with your new solution.

a. Check to ensure you have connectivity to the internet.

b. Log in to to your customer page at http://www.ecrion.com/Customers/Default.aspx.

c. Install the latest production release of your purchased application. This can be found on the downloads tab of your customer page.

d. Open the License Administrator utility (see #2 above).

e. Here you will see a list of installed licenses. Select Install on the right of the window.

f. Select the type of license (Floating License or License Key). NOTE: to learn more about floating licenses see here...
http://www.ecrion.com/Products/XFRenderingServer/AddOns.aspx#elm

g. Now, from the licenses tab in your customer page, copy and paste an available license key into the license administrator and select NEXT. NOTE: You must ensure you select the correct version of the license administrator. This can be found at the top of the License Administrator window.

h. You should now see a check if the license is valid. NOTE: If you receive an invalid warning, please check to ensure that no trailing or leading spaces are present while pasting the key and try again.

i. Select the activation method (Online or Offline). Normally you will want to select Online for online machines.

j. Enter your user name and password as prompted and select NEXT (see #1 above).

k. Read the information provided and select FINISH.

l. You should now receive a confirmation message that your license was successfully installed.

Often we get asked this simple question: What should I do if the machine dies at any point? Well, Ecrion can manually release a license for you up to 3 times per license. Here is some detailed information on just this topic:

http://ecrion.com/Forum/what-is-a-license-release_topic636.html

You should now be set up to use our solution as needed now! Please be sure to provide us some feedback on what you think of our products by emailing info@ecrion.com!

Edited by justinw - 12 Sep 2012 at 2:17pm

FAQ : What is a license "release"?

Mon, 10 Sep 2012 14:39:04 +0000

Author: justinw
Subject: What is a license "release"?
Posted: 10 Sep 2012 at 2:39pm

Question: I just emailed Ecrion Technical Support to have a license removed from a machine that has been taken offline and I do not have access to it. They informed me that I now have one release available. Can you help me understand what this means?

Answer: Certainly. Standard license deactivation requires communicating with our licensing server either online or offline using the license administrator. This process allows you to take licenses from one machine to another, or simply remove for future use at your own convenience.

Occasionally there are situations where you cannot access the machine the license resides on. Here are a couple of examples:

1. Hardware failure

2. Perhaps you have inherited the responsibility of managing these licenses and discover a machine is registered that is no longer in service.

When such situations happen where you cannot use the proper uninstall steps, we have the option available where we can manually release the licenses for you. This is what is referred to as "A Release".

For abuse protection purposes, we limit these available release opportunities to 3 upon the purchase of an Ecrion license.

It is our responsibility to make note of this to our customers and notify them exactly how many releases they have left available.

Here is a link demonstrating the proper un-installation procedure for an Ecrion license:

http://www.ecrion.com/forum/moving-licenses-to-a-new-machine_topic532.html

I hope this information is helpful.

FAQ : Installing a temporary license key

Tue, 04 Sep 2012 12:09:10 +0000

Author: justinw
Subject: Installing a temporary license key
Posted: 04 Sep 2012 at 12:09pm

Question: I've just received a trial license key from an Ecrion Software account representative. How do I install and activate this key to use?

Answer: First of all, we are happy that you are testing our products and hope the tests are successful.

To activate your temporary trial licensekey, please follow these instructions below:

1. Inthe start menu, under All Programs, find the Ecrion product you have installedand select to expand the folder.

2. For XF Designer or Data Architect, select LicenseAdministrator from this list. For XF Rendering Server,select Management Console – then select License Administrator.

3. On the right side of the License Administrator window, select “Install”.

4. Select "License Key".

5. Copy and paste your key in the field provided (please ensure there are no leading or trailing accidental spaces).

6. Select Online or Offline license Installation. The Offline Installation option is provided for machines without internet access or with firewall restrictions.

6a) Select "Online Installation" if your machine can connect to the internet.
i) In the following dialog screen, you may use the credentials provided to you by the account representative for your temporary license. Please be aware that this must be in all caps and also must not having any leading or trailing spaces.
ii) Follow the on-screen directions to finish the installation process.
6b) Select "Offline Installation" if your machine does not have internet access.
i) Follow the offline installation procedure as described here: http://ecrion.com/Forum/offline-activation-deactivation-how-it-works_topic541.html

Edited by justinw - 11 Apr 2013 at 11:20am

FAQ : Error: License Record is Invalid

Thu, 31 May 2012 10:30:09 +0000

Author: justinw
Subject: Error: License Record is Invalid
Posted: 31 May 2012 at 10:30am

Question: I am receiving an error message that my "License Record is Invalid". What is the problem?

Answer: There are a few problems that may be occurring here. We'll cover a few below, yet, if the problem still persists after these recommendations, you will most likely need to email support@ecrion.com.

1. Have you recently changed your computer name? Remember that our licensing servers register these licenses and store that computer name. If you change the name of the machine, this can cause a conflict. The solution: change the name of the machine back to its old name, uninstall the license properly, change the name to new name, install the license properly.

2. Are you using the right license key? We still provide access to License Administrator 3.0 licenses. On some occasions, our users navigate to the wrong page to obtain their license and take a key that pertains to the wrong Administrator. The solution: log in to your customer page at www.ecrion.com, in the licenses tab you will be asked to select your version of the License Administrator (open the License Administrator and check at the top for 4.0 or 3.0). Once you select from the drop down menu, find the license of your choice and copy for pasting in the Administrator.

FAQ : Offline Activation/Deactivation: How it works

Thu, 17 May 2012 13:21:35 +0000

Author: justinw
Subject: Offline Activation/Deactivation: How it works
Posted: 17 May 2012 at 1:21pm

Question: I don't quite understand how offline activation works. Can you help me?

Answer: Certainly. Offline Activation/Deactivation is used for machines that are not connected to the web to communicate with our servers. The process is really a few steps:

1. In the License Administrator, follow the steps on screen for Offline Activation. This will generate a string that you will need to copy and save (word, txt, etc...) to be used on a machine that is online (you can always write this string down, but it may be many characters and leaves room for error).

2. From a computer connected to the Internet, visit http://www.ecrion.com and select, Log In at the top right corner of the page. Enter your login credentials to access your account portal.

3. Under the "Licensing Tab", select Activate/Deactivate license offline.

NOTE
There should be a yellow triangle with an exclamation mark where this is located.

4. Paste the string generated from step 1 above and select Uninstall or Install. This will generate a an activation/deactivation string. You will need to copy this to be used in the final step on the offline machine.

5. On the offline machine, paste the string from step 4 in the License Administrator where requested and submit.

Your license should now be deactivated or activated.

Edited by chipv - 10 Apr 2013 at 6:44pm

FAQ : Moving licenses to a new machine

Fri, 27 Apr 2012 10:22:41 +0000

Author: justinw
Subject: Moving licenses to a new machine
Posted: 27 Apr 2012 at 10:22am

Q: I have an Ecrion license for XF Desginer, and I want to move this to a new machine. Do I need Ecrion's assistance to accomplish this?

A: Certainly not. As a matter of fact, the proper way to accomplish this is to use the License Administrator.

1. Go to the start menu in Windows.
2. Go to "All Programs".
3. Under XF Designer, there should be an option for "License Administrator", select that.
4. Select the desired license you wish to move, and choose "Uninstall" (follow on screen instructions to proceed and this will communicate with our servers to 'free' the license for your use elsewhere).
5. On your other machine, install the Designer application, and follow the same steps listed above, but select "Install" (NOTE: be sure to have your proper license key available for this step).

NOTE: Ecrion can free your license for you. However, each license has a limit of 3 releases, and this should only be used for machine failure or other circumstances where the above process cannot be utilized.

Edited by justinw - 27 Apr 2012 at 10:23am

FAQ : XF Designer: "One or more Expert licenses needed"

Fri, 09 Mar 2012 10:58:09 +0000

Author: justinw
Subject: XF Designer: "One or more Expert licenses needed"
Posted: 09 Mar 2012 at 10:58am

Q: I recently upgraded my XF Designer application to the latest version. After doing so, I'm receiving an error that states, "One or more Expert licenses are needed". There is only one version available online. What should I do?

A: That is correct, there is only one version available as of 2011. Ecrion had previously provided two versions requiring different licenses (Professional and Expert). However, this structure has been phased out, and there is now only one version of the XF Designer (formerly known as the Expert Edition). The resulting error message indicates that you had previously possessed a "Professional Edition" license and this will not work with the newest version. We are understanding in this structure change, and you should contact your account representative directly to upgrade your license at no cost if maintenance and support is up to date.

If you should not know who to contact, you can always email support@ecrion.com and provide your account name. We will direct you accordingly to the correct individual to assist you.

Edited by justinw - 09 Mar 2012 at 2:11pm