Best practices when reporting errors
Joined: 19 May 2008
Topic: Best practices when reporting errors
Posted: 14 Jul 2009 at 5:21am
Whenever you encounter an exception that you can't figure out, please send your XSL-FO input to our Technical Support team.
As a general rule:
- Always use the latest version from our web site.
- Make sure the feature is supported in trial mode (for example AFP output is disabled in trial - you have to have a license for it).
- Always enable logging as described in the user documentation as it may have important clues about the exception's origin.
- When sending your XSL-FO input, try to include the log as well. Any images used in your documents may also help us to troubleshoot the issue.
|Forum Jump||Forum Permissions
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot delete your posts in this forum
You cannot edit your posts in this forum
You cannot create polls in this forum
You cannot vote in polls in this forum