docx to pdf convert - failed

   Hi Jani,

Apparently your file is getting processed correctly: 

6056/2884-07:01:29 - TRACE:Finished to process <<unnamed input>> in 1.559 seconds.

For some reason though the service encounters an error immediately afterwards. A few questions:

1) Which build are you using? (no doubt 4.6.0, but I'm also going to need the build number)

2) Is any output being generated?

3) Is this happening with all your files or just some of them? If it's the latter, then could you perhaps send a test case to support?

4) What triggered this behavior? Was it a specific file or upgrading to a new build?

Regards,

Gabi

Author	Message / View First Unread Post Share Topic Printable Version Delicious Digg Facebook Furl Google Boomarks Google Buzz MySpace Newsvine reddit StumbleUpon Translate Twitter Windows Live Yahoo Bookmarks Topic Search Topic Options Post Reply Create New Topic
gabig Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 06 Aug 2008 Posts: 144	Post Options Post Reply Quote gabig Report Post Quote Reply Topic: docx to pdf convert - failed Posted: 12 Apr 2010 at 9:18am
	Hi Jani, Apparently your file is getting processed correctly: 6056/2884-07:01:29 - TRACE:Finished to process <<unnamed input>> in 1.559 seconds. For some reason though the service encounters an error immediately afterwards. A few questions: 1) Which build are you using? (no doubt 4.6.0, but I'm also going to need the build number) 2) Is any output being generated? 3) Is this happening with all your files or just some of them? If it's the latter, then could you perhaps send a test case to support? 4) What triggered this behavior? Was it a specific file or upgrading to a new build? Regards, Gabi

Jani_528 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 07 Apr 2010 Location: Bangalore Posts: 13	Post Options Post Reply Quote Jani_528 Report Post Quote Reply Posted: 12 Apr 2010 at 2:30pm
	I am getting this erorr with the 64-bit package, same thing is working fine with 32-bit package. Below are answers for your queries: 1. Version: 4.6.0 , Build_number: 2000 2. no, i am getting null. Service is getting restarted 3. This is happening for all files in 64-bit box, not happening in 32-bit box 4. upgrading to ultra-scale

Jani_528 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 07 Apr 2010 Location: Bangalore Posts: 13	Post Options Post Reply Quote Jani_528 Report Post Quote Reply Posted: 13 Apr 2010 at 4:20am
	Executing the sample program available at "C:\Program Files\Ecrion\XF Enterprise 2010 (64 bit)\Samples\.NET\DocXToPDF" also causing the below error and the service gets restarted, but its giving the proper pdf 5144/6100-09:15:08 - TRACE:[XSLFO::XSLFOEngine::render 5144/6100-09:15:08 - TRACE:]XSLFO::XSLFOEngine::render 5144/6100-09:15:08 - TRACE:[XSLFO::SerialReferenceResolver::resolveReferences 5144/6100-09:15:08 - TRACE:]XSLFO::SerialReferenceResolver::resolveReferences 5144/6100-09:15:08 - TRACE:Loaded font 'C:\Documents and Settings\All Users\Application Data\Ecrion\Common\Fonts\Times-Roman.afm'. 5144/6100-09:15:08 - WARN :Unrecognized font: 'Calibri'; default font will be used. 5144/6100-09:15:08 - TRACE:Loaded font 'C:\Documents and Settings\All Users\Application Data\Ecrion\Common\Fonts\Times-Roman.afm'. 5144/6100-09:15:08 - INFO :Rendering page 1. 5144/6100-09:15:08 - TRACE:Finished to process <<unnamed input>> in 0.215 seconds. 5144/6100-09:15:08 - ERR :An unreacheable code exception has occured. 5144/6100-09:15:08 - ERR :**** FATAL ERROR - Unhandled exception e06d7363 occured in 'C:\WINDOWS\system32\kernel32.dll' **** Stack Trace ------------- 1930000 54 54 54 54 54 54 54 54 54 54 54 54 54 54 54 54 54 54 54 54 54 54 54 54 54 54 54 54 54 54 54 54 54 54 54 54 54 54 54 54 54 54 54 54 54 54 54 54 54 ------------------------- 0832/5212-09:15:08 - INFO :Application 'C:\Program Files\Ecrion\XF Enterprise 2010 (64 bit)\Bin\USvc.exe' started. 0832/5212-09:15:08 - TRACE:Constructor for writer 60 0832/5212-09:15:08 - TRACE:Constructor for writer 62 0832/5212-09:15:08 - TRACE:Constructor for writer 61 0832/5212-09:15:08 - TRACE:Constructor for writer 150 0832/5212-09:15:08 - TRACE:Constructor for writer 90 0832/5212-09:15:08 - TRACE:Constructor for writer 111 0832/5212-09:15:08 - TRACE:Constructor for writer 66 0832/5212-09:15:08 - TRACE:Constructor for writer 152 0832/5212-09:15:08 - TRACE:Constructor for writer 76 0832/5212-09:15:08 - TRACE:Constructor for writer 77 0832/5212-09:15:08 - TRACE:Constructor for writer 157 0832/5212-09:15:08 - TRACE:Constructor for writer 156 0832/5212-09:15:08 - TRACE:Constructor for writer 94 0832/5212-09:15:08 - TRACE:Constructor for writer 70 0832/5212-09:15:08 - TRACE:Constructor for writer 107 0832/5212-09:15:08 - TRACE:Constructor for writer 81 0832/5212-09:15:08 - TRACE:Constructor for writer 73 0832/5212-09:15:08 - TRACE:Constructor for writer 75 0832/5212-09:15:08 - TRACE:Constructor for writer 123 0832/6040-09:15:09 - TRACE:>>>>> Server thread 6040 has started. 0832/6040-09:15:09 - INFO :Pysical CPU Count: 1 0832/6040-09:15:09 - INFO :License[0]: Flags: 132062 XF Rendering Server [StandardFeatures EnterpriseFeatures ProcessorFree ] 0832/6040-09:15:09 - TRACE:Font config loaded from 'C:\Documents and Settings\All Users\Application Data\Ecrion\Common\Config\Fonts.config'. 0832/6040-09:15:09 - INFO :HotFolderMonitor thread started. 0832/4160-09:15:09 - TRACE:>>>>> Server thread 4160 has started. 0832/0472-09:15:09 - TRACE:>>>>> Server thread 472 has started. 0832/4984-09:15:09 - TRACE:>>>>> Server thread 4984 has started. 0832/4984-09:15:09 - TRACE:HotFolderCollectionMonitor thread started. 0832/6040-09:15:09 - INFO :XF Ultrascale Windows service has started. 0832/6040-09:15:09 - TRACE:<<<<< Server thread 6040 has exited. 0832/2244-09:15:09 - TRACE:>>>>> Server thread 2244 has started.

Jani_528 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 07 Apr 2010 Location: Bangalore Posts: 13	Post Options Post Reply Quote Jani_528 Report Post Quote Reply Posted: 13 Apr 2010 at 4:22am
	The above problem is happening only with 64-bit package XFEnterprise-x64.4.6.0-2000.msi

gabig Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 06 Aug 2008 Posts: 144	Post Options Post Reply Quote gabig Report Post Quote Reply Posted: 13 Apr 2010 at 5:40am
	Hi Jani, We're going to need you to send one of your DocX files to support. Also, I need you to confirm that the tool you were using is the DocXToPDF sample that's shipped with Ultrascale. Thanks, Gabi

Jani_528 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 07 Apr 2010 Location: Bangalore Posts: 13	Post Options Post Reply Quote Jani_528 Report Post Quote Reply Posted: 13 Apr 2010 at 5:57am
	Yes, i am getting the error with the sample program shipped with ultrasacel for 64 bit.....I have used the File.docx file available in the sample program

Jani_528 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 07 Apr 2010 Location: Bangalore Posts: 13	Post Options Post Reply Quote Jani_528 Report Post Quote Reply Posted: 13 Apr 2010 at 6:03am
	with the latest package XFEnterprise-x64.4.6.0-2002.msi, i am getting the error: < ="-" ="text/; =utf-8">< name="ProgId" ="Word.">< name="Generator" ="Microsoft Word 12">< name="Originator" ="Microsoft Word 12"> 5652/6100-11:01:33 - ERR :An unreacheable code exception has occured. 5652/6100-11:01:33 - TRACE:at '.\StringFormatStream.cpp' line 262 5652/6100-11:01:33 - ERR :****** FATAL ERROR ..... ...... And the service got restarted

admin Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 19 May 2008 Posts: 68	Post Options Post Reply Quote admin Report Post Quote Reply Posted: 08 Jul 2010 at 1:59am
	It looks like it's encoding error in the input. Whenever you encounter error with the input documents, please send them to support@ecrion.com. We will try to help even if you are not a customer!