Error: License Record is Invalid
Joined: 08 Dec 2011
Topic: Error: License Record is Invalid
Posted: 31 May 2012 at 10:30am
Question: I am receiving an error message that my "License Record is Invalid". What is the problem?
Answer: There are a few problems that may be occurring here. We'll cover a few below, yet, if the problem still persists after these recommendations, you will most likely need to email email@example.com.
1. Have you recently changed your computer name? Remember that our licensing servers register these licenses and store that computer name. If you change the name of the machine, this can cause a conflict. The solution: change the name of the machine back to its old name, uninstall the license properly, change the name to new name, install the license properly.
2. Are you using the right license key? We still provide access to License Administrator 3.0 licenses. On some occasions, our users navigate to the wrong page to obtain their license and take a key that pertains to the wrong Administrator. The solution: log in to your customer page at www.ecrion.com, in the licenses tab you will be asked to select your version of the License Administrator (open the License Administrator and check at the top for 4.0 or 3.0). Once you select from the drop down menu, find the license of your choice and copy for pasting in the Administrator.
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