The secret to heightened customer satisfaction
Discover how to help customers easily understand and interact with their data
Enter the Smart Document – a hybrid digital communication tool that merges traditional document layouts with interactivity. Its familiar format, combined with the freedom to personalize, create an engaging, visual learning environment able to clearly convey information. Customers can peruse and make sense of their data by manipulating clickable widgets, such as charts, tables, graphs, and maps, or “zero in” on a specific aspect using customizable filters. By providing a space that makes participation and engagement with data easy, customers can discover knowledge and insights for themselves and feel empowered.
Smart documents also help you provide heightened customer satisfaction through recording customers’ exploratory actions within the document, indicating their preferences. This information can be used to craft and deliver more personalized marketing strategies and tools, leading customers to want to interact more and more with your brand. Better informed and more engaged customers are happier customers, making them more apt to stay with your company long-term and purchase additional products and services from you.
If customer satisfaction levels rise based on access to data, how high could they be if you provide a hassle free avenue to interact with years’ worth of information? What customer engagement opportunities could you be missing?
Experience the heightened engagement Smart Documents allow – click below to access a live Smart Document sample now!
Register below for a demonstration of the Smart Document to see how it can increase customer engagement and satisfaction, and find out how to get started today with 3 free months of EOS*!
*Speak with an Ecrion representative for complete details.