Ecrion Omni System (EOS-CCM) is your complete, end-to-end Customer Communications Management solution that integrates all processes involved in the creation and omni-channel delivery of professional documents.
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When it comes to consuming information, we are all different.
Generation Zers, Millennials (Generation Y) and Generation Xers (Baby Boomers) all consume information in significantly different ways. And, the emergence of the digital marketplace i.e., smartphones, tablets, web portals, and mobile apps, has complicated the process even more.
The omni-channel customer experience takes into consideration how your customers interact with you — not the other way around — and being able to essentially pick up where they left off on one channel and continue the conversation on another.