Ecrion Omni System (EOS) incorporates intelligence directly into customer documents, providing an adaptable and interactive user experience.
Effective communication requires conversation rather than broadcast. Instead of asking customers to fill out and send paper forms, empower them to submit forms electronically, quickly and easily. This is even more important when the intake process is long or complicated.
The built-in forms feature in the Ecrion CCM enables companies to collect customer input at various touchpoints and helps to create a dialog. For example, filling out a contract, requesting feedback, handling a change of address, adding another product or service to an account are just a few instances where you have a chance to connect with your customer and provide a simplified and intuitive experience.
With standard features such as validation and live preview, you eliminate data entry errors and empower your customer’s need for self-service. All forms can receive electronic and digital signatures and go through review and approval routines.