Ecrion Omni System (EOS) provides unsurpassed features to help enterprises deliver personalized communications and genuinely connect with their customers on any device.
Today’s consumers access products and services through a variety of devices including mobile phones, tablets, and desktop computers. Being able to start interacting on one device and continue the experience on another is a typical example of a seamless and consistent customer experience.
Omnichannel delivery views transactions through the eyes of the customer experience as they move across all platforms and channels in a seamless, integrated, and consistent manner. The recent explosion of devices and platforms has prompted many organizations to invest heavily in their omnichannel presence.
The Ecrion platform is the only CCM able to deliver, “on the spot”, the same document optimized for the particular device (phone, tablet, PC) that is being used to access the document. EOS makes it easy to reduce the complexity associated with omnichannel presence by using the same communications templates for both traditional distribution channels such as print and fax, as well as modern channels including the web, email, SMS, and social media.