Ecrion Omni System (EOS) provides unsurpassed features to help enterprises deliver personalized communications and genuinely connect with their customers.
In this age of automation, it has become quite easy for customers to feel disconnected from businesses. A key deliverable when implementing the Ecrion Customer Communications Management (CCM) platform is to provide customers with personalized communications that serve the primary need to deliver information while developing and nurturing long-term, profitable relationships. Document composition is the process of mixing document templates with customer data in order to provide a document that is personal, contains transactional data related to that customer, and is delivered according to their preferences.
Document templates designed in the Ecrion solution allow for the creation of any kind of communication (e.g. invoices, statements, letters, notifications, contracts, brochures, etc.) that presents your brand in a consistent fashion (i.e. visual consistency as well as a coherent message) and engages your customers across multiple touchpoints.
Quickly and easily generate personalized communications on-demand or in an ad-hoc fashion. A letter sent to a customer as a response to an inquiry, or a visit to a branch office prompting a change in a contract is a common example.
Documents are produced in an unattended fashion, whenever requested by an external system, for example when users visit a website and request a quote by clicking a link.
Documents are produced in an unattended fashion, manually, or whenever a certain condition is true. A classic correspondence example is an invoice or statement that is sent out several times per month.