What is Customer Communication Management?

Customer Communication Management (CCM) solutions are designed to enable enterprises to create, manage, and deliver customer communications across all channels, ensuring a consistent, personalized customer experience


Top Benefits of Customer Communications Management (CCM)

Improve Customer Experience (CX)

Improve Customer Experience (CX)

Improve Customer Experience (CX)

Improve Customer Experience (CX)

Improve Customer Experience (CX)


See it for yourself!

The EOS-CCM platform is your complete, end-to-end customer communications management solution that integrates every single process involved in the creation and omnichannel delivery of professional documents into a smart, unified, and easy to use platform.


More on EOS and CCM

This functionality is at the heart of Ecrion's Customer Communications Management (CCM) platform and enables enterprises to deliver all major forms of high-volume, 100% personalized correspondence including: letters, contracts, invoices, statements, and more.

Ecrion not only leads the way in facilitating conventional conversations, but is also the only platform to integrate intelligence directly into the solution. Using EOS-CCM, leading organizations around the world are able to provide an omnichannel experience for their customers, engage them in 2-way communications, and deliver both traditional and living interactive documents.