Join Ecrion for a special live webinar featuring Craig Le Clair of Forrester Research.
March 22, 2017 - 1:00 PM EDT
We’ll hear how customer demands have changed the face of communications, permanently altering the role of customer communications management (CCM).
Neatly siloed digital platforms now individually control their own segment of the customer journey (think social media, marketing automation, and the like). The result is a disjointed customer experience.
Mr. Le Clair will put the role of these platforms in perspective, highlight CCM best practices, and review the future of CCM platforms.