for better customer communications
At Ecrion, we make software for companies, like yours, who want to establish genuine, 1-to-1 connections with their customers across multiple engagement channels. Our customers effectively communicate and engage with their audiences using personalized communications, omnichannel delivery, and next-generation interactivity in one unified, scalable platform.
Keep Your Customers
Engaged
Excited
Connected
Active
Spending
Actionable Customer Journey
With live, end-to-end analytics and a 360-degree view of the customer, you can quickly identify and remedy gaps and pitfalls along the customer journey. Connect documents, in-person visits, statements, invoices, and milestones to every touchpoint along the customer journey.
Engagement Platform
Develop stronger customer relationships by proactively reaching out to customers based on their needs. Building an empathetic message will move you beyond a vendor to a trusted resource.
Measure ROI
Tie revenue and accountability to specific campaigns while streamlining teams and processes, demonstrating the true value of the marketing contribution model. By utilizing real-time data, you will gain greater insight by seeing the world through your customers' eyes.
Self-Service
Empower your customers through self-service while reducing the strain on your support team. Self-service can be plugged into your current ecosystem, and will build customer engagement and satisfaction by allowing them to receive what they want, when they want it, and what channel they wish to receive it.
Omnichannel Experience
Deliver multi-channel and omnichannel experiences that will cover your current needs as well as expand for future channels. Provide your customers a true omnichannel experience that seamlessly spans multiple channels by allowing users to pick up on one channel where they left off on another.
Collaborative
Bring together the diverse roles and skill sets required to generate a unified company voice for every customer engagement. Empower teamwork across the entire organization: technical staff; marketing staff; content writers; customer service agents; order fulfillment staff; analysts; and operations managers.
Scalable
The Ecrion platform was designed from the ground up to send high volumes of documents and communications. You can be confident the platform will scale to meet your needs as your organization grows.
Engage With Traditional Audiences
Regardless of your customers' preferences, communicate with them on their terms. This includes email, direct mail, SMS and text messages, downloadable documents, surveys, and more - all personalized, segmented, and targeted.
Engage With Millennials
Most millennials prefer real-time SMS and text messaging and on-demand access to information instead of the more traditional communication channels. Ecrion can help you maintain contact with your customer based on their preferences.
Measure
Tie revenue and accountability to specific campaigns while streamlining teams and processes. Visibility into customer interaction as a whole will help to predict what will happen in the future and better plan the 30/60/90 day outlook.
360° Customer View
Connect documents, in-person visits, statements, invoices, and milestones to every touchpoint along the customer journey. With live, end-to-end analytics and a 360-degree view of the customer, you can quickly identify and remedy gaps and pitfalls along their journey.
Collaborate
Bring together the diverse roles and skill sets required to generate a unified company voice for every customer engagement. Empower teamwork across the entire organization: technical staff; marketing staff; content writers; customer service agents; order fulfillment staff; analysts; and operations managers.
Personalization
Develop stronger customer relationships by proactively reaching out to customers with empathy, based on their needs, not yours. Personalized messaging can make customers feel special, especially when delivered in unexpected ways.
360° Customer View
Connect documents, in-person visits, statements, invoices, and milestones to every touchpoint along the customer journey. With live, end-to-end analytics and a 360-degree view of the customer, you can quickly identify and remedy gaps and pitfalls along their journey.
Multi-Language
Meet the needs of all of your customers, locally and globally. Whether driven by market, compliance regulations, or customer preferences, communicate in the language that's best suited to your customers.
Review and Approval
Reduce risk and ensure on-target messaging by approving correspondence before it goes out to the customer. Checks and balances ensure compliance and regulations are met and maintained. Error-free contracts and billing are key.
Streamline Engagement
Allow your customers to receive what they want, when they want it, and what channel they wish to receive it. This level of personalization can be plugged into your current ecosystem and will build customer engagement and satisfaction.
Digital Signatures
Match the security of print documents, combined with the flexibility and economy of digital, and see greater efficiency and better organization in communications and storage. Our platform covers company and customer-facing ends of the business process, with Digital and Electronic Signatures.
Integrations
Flexible data integration for easier document generation. Both SQL and NoSQL data sources are supported, including Oracle, Postgre, Microsoft SQL Server, MySQL, and more, as well as Web Services, Excel, text files, Hadoop, XML – even custom data sources.
Scalable
Accomodate the demands of your organization today and grow with the needs of tomorrow. The Ecrion platform was designed from the ground up to send high volumes of documents and communications across multiple channels.
Collaborate
With Ecrion, IT maintains control of the platform while passing responsibility for design and content to Marketing. Designers should design, and copywriters should write. IT can act as the facilitator of content, delivering a foundation for other work environments.
Omnichannel Delivery
Ecrion makes it easy to reduce the complexity associated with omnichannel presence for both traditional, as well as modern, delivery channels. Ecrion is the only CCM able to deliver, on the spot, the same document optimized for the particular device (phone, tablet, PC) that is being used to access the document.
Review and Approval
Control data quality and cleanliness by setting up approval and review based upon role. The business department can take control of the content and layout, allowing you to focus on data integrity and control.
Standards Compliant
Compliance with public standards reduces the chance of vendor lock-in and increases integrations. Our platform is compliant with several standards, including: XSL-FO, PDF, SVG, OOXML and AFP.
“Like a master carpenter, a software developer also has his/her ‘toolbox’ that they bring along with them; products which have been used in the past that are excellent in quality and are exceptional in performance. They become the indispensable tools-of-the-trade and once found are kept close at hand at all times. Your product is one of those indispensable tools.”
Customer Communications and Engagement.
Perfected.
Personalized Customer Correspondence
You don’t want to be treated like a number, and neither do your customers. Engage them using a full range of automated and easily customizable communications. It’s also easy to incorporate your customers’ preferences – from their choice of language to their choice of channel and everything in between.
Follow Along the Customer Journey
Understanding your customers and how they experience your business is critical to your success. That’s why customer journey mapping is so important. Create detailed touchpoint maps quickly and easily using a familiar drag-and-drop approach to orchestrate interactions and build segments in real-time.
Visual Design and Collaboration
Create personalized engagements from any data source using multiple collaborators on each document. Using a comprehensive set of professional publishing features, collaborate as a team on a wide range of dynamic communications and applications, including letters, invoices, statements, product catalogs, and more.
Ecrion by the Numbers
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A Strategic Guide to CCM
Better understand the business strategy that will help maximize the potential of all your organization's parts. Customer Communications Management (or CCM) can drive your business toward the goal of maximizing Customer Lifetime Value. Discover all there is to know about strategic CCM.
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Our Customers
Learn why some of the world’s most forward-thinking companies trust Ecrion for their customer communication and engagement needs!
