Monthly Archives: May 2018

GDPR: What It Is and What It Means for Your Organization

gdpr

Due to the increasing amount of privacy concerns for users, the EU in 2016 decided it was time to replace its outdated Data Protection Directive with GDPR, giving organizations two years to get everything in place.

GDPR was put in place to protect the personal data of users living in an EU country. Once the law hits the books, companies around the world have to follow the regulations when it comes to residents or those living within the EU. Failure to comply can result in lofty fines.

5 Statements Your Invoices Make To Customers

invoices

It happens to us all, usually every month. Whether it comes to your mailbox or inbox, you’ll still end up getting it. A bill. Usually more than one, depending on the utilities you use, how many credit cards you have, etc. Think about how long you look over these statements. Some folks go over every line of every bill every time, and good for them. The average customer, however, spends less than five minutes looking over their statements. Sometimes, they only look to see how much they owe and that’s it. With that in mind, what kind of statements do your organization’s invoices make?

In theory, every invoice makes at least one of the following five statements. Regardless of the type, each invoice provides information and, if this is the only means of communication your company has with its customers, it’s worth taking a moment to see what pitfalls your organization might be facing.

Better Together: Visiting Ecrion’s Solutions Partners in Athens, Zurich

Cognity

At Ecrion, we are actively building a strong ecosystem of systems integrators, solution providers, and technology partners to expand into new geographies, verticals, and customer segments. Cognity, our first Strategic Partner at Ecrion, has made tremendous strides in a short period of time, winning new business in insurance with Groupama and telecom (Telekom Romania and COSMOTE, T-Mobile affiliates in Romania and Greece, respectively).

As a trusted advisor to these clients, Cognity’s team has an understanding of the business priorities and a deep bench of technical expertise that allows them to consistently deliver projects on-time and on-budget. The Ecrion implementations for Groupama and Telekom Romania were completed in less than eight weeks from kickoff to production.

“Less is More” When It Comes to Implementing a CCM Solution

implementing a ccm solution

An end-to-end CCM solution gives your company the ability to create, generate, and deliver many different types of personalized documents — millions of copies per day in dozens of different formats — via all possible electronic and traditional mediums … using just one single platform. Think about it, one platform that compiles all of your customers’ data and creates unique documents for each one.

In the past, your company might have thought it needed a lot of different pieces in order to have any semblance of decent customer communications. It’s time to shed that mentality and go with a “less is more” approach to implementing a CCM solution.