Monthly Archives: July 2019

If Your Document Automation Software Doesn’t Include These Features, It’s Time For an Upgrade

workflow automation

Gone are the days of manual processes when it comes to managing your documents. While some companies still use Word Docs, Excel spreadsheets and email notifications to create and get documents from point A to point B, there’s a better way. Document automation software ensures that your documents follow a workflow from creation to revisions and […]

Top Reasons Your Customers Might Leave Your Business

why customers leave

The average business loses between 10-25% of their customers every year. While thriving and evolving companies are able to attract new leads to replace normal losses, few focus on understanding why customers leave in the first place. Plus, as it’s roughly five times more expensive to get a new customer than to keep an existing one, this constant […]

Poor Communcation Cost is $37 Billion: 3 Ways to Turn This Around

poor-communication cost

According to industry research, poor communication in the workplace now costs business leaders a staggering $37 billion in lost productivity, with average losses topping $62 million per year. Have you noticed a disconnect at your own office? When messages get lost and collaboration suffers, it doesn’t take long before the entire enterprise becomes affected. The good news? It’s possible […]

3 Customer Service Training Secrets You’ll Wish You’d Known 5 Years Ago

customer service training

Every year, businesses lose over $75 billion in potential revenue thanks to one thing: poor customer service. And while studies show that about 1 out of every 26 customers complain about poor customer service, over 90% of those dissatisfied customers simply stop working with your business — and never come back. This means that, even if you think that […]

Posted in CCM

What are Customer Service Metrics and Why Should I Be Tracking Them?

Ask five people what defines “good customer service” and you’ll likely get five different answers. To one person, it might be the company’s ability to resolve their problem quickly. To another, it might mean getting personalized communications through their preferred contact channel. With so many touchpoints along the customer journey – from initial sale to […]

Posted in CCM

Communication Is Key: 7 Effective Communication Trends To Follow In 2019

communication trends in 2019

Like a good relationship, all good business is based on strong communication. Any successful business person will tell you that’s because the foundation of business is relationships – with your employees, partners and vendors, and most importantly with your customers. Building these relationships through strong, clear communication is what differentiates a business that thrives from […]

Posted in CCM

Providing The Ultimate User Experience: What You Need To Know About Interactive Document Software

interactive document software

PDF documents are quite popular on both personal and professional levels. They offer the most straightforward format for sharing digital materials such as books and portfolios. However, the standard PDF format seems a bit dull. The need to create better looking documents raises the need to use interactive document software. Nowadays, people are more attracted […]

7 Beautiful Design Document Templates To Use For Your Business In 2019

design document templates

Are you running a startup company? Are you managing a medium to a big-sized firm? Regardless of the size of your business, one thing is certain: you cannot do away without documents. Documentation is integral in any company’s success. It helps you save time and resources 1. It puts your brand in a position that is […]