About Ecrion

Leading-Edge CCM Software, Technology, Products, and Services

Company Profile

Ecrion is a leader in the Customer Communications Management (CCM), Digital Experience (DX), and Customer Engagement Management (CEM) spaces. We build software to help companies establish genuine, one-on-one connections with their customers, with a commitment toward providing high quality at a reasonable price, excellent technical support, and ongoing sensitivity to our customers’ needs.

With more than 1,000 customers worldwide, Ecrion solutions have the proven functionality and agility to help organizations across industries and revenue bands transform mission critical challenges into drivers of value and efficiency.

Commitment to Innovation

For over 16 years, Ecrion products have provided some of the most unique and innovative features on the market, designed to help you gain an advantage over your competition, to empower people across your organization, and to facilitate a seamless integration across the enterprise.

Our software sits at the heart of your ongoing customer communications and engagements, and this is not a responsibility we take lightly. Our commitment to you is to provide helpful, easy to use, flexible and scalable products, seamless, out-of-the-box integration with your existing technology stack, exceptional support and service, and an ongoing drive to provide tomorrow’s technology today.

This commitment to excellence is the key ingredient that makes us who we are – it drives our innovation throughout our business and our long-standing customer relationships. You will see this commitment at work in everything we do. It defines who we are, challenges us, forces our minds to be open, and to be a world-class company.

Our Philosophy

Our mission is to help companies around the world more effectively communicate and engage with their customers. To achieve this goal, we believe in a simple philosophy: That an empathic  approach to customer interactions is the best way of doing business. As your company grows, you don’t have to become impersonal or lose touch with the customers. In fact, with better interactions you can forge genuine connections with your customers and maximize  lifetime customer value.