Ecrion, a leader in customer communications management, document automation, and customer journey automation, was named by independent research firm, Aragon, as a “Hot Vendor” in its 2020 Hot Vendors in Workflow and Content Automation (WCA) report. The report recognizes four vendors in the WCA space and includes trends and predictions around adoption and innovation in the market.
“Ecrion’s platform supports customer communications management, document automation, and customer journey automation. What makes Ecrion hot is its versatile and scalable document automation capabilities,” said Jim Lundy, CEO and lead analyst at Aragon Research.
Workflow and Content Automation (WCA) are crucial. Many companies still use poorly linked legacy technology to handle complex daily needs. WCA consolidates everything into a single category; combining analytics, workflow and process optimization, document generation, and integration through connections. Using an enterprise platform frees employees from paperwork and administrative tasks, while diminishing errors and allowing synchronization and efficiency across a company.
“When Ecrion approaches workflow and content automation solutions, our goal is always to help our clients build and strengthen customer connections. Onboarding materials, welcome kits for prospects, new account packets, and more, are all designed with our clients and their customers in mind,” said Florin Vasilian, president and CEO of Ecrion.
This report also recognizes some standout features of Ecrion platform:
- Use of automation and analytics tools to extract insights from the customer communications process and reveal opportunities to increase engagement.
- Customer journey capabilities automate personalized communications at pre-defined mileposts during the customer lifecycle.
About Ecrion Software
Ecrion Software is a leader in the document automation, customer communication management (CCM), and customer experience automation (CXA) spaces. The Ecrion platform helps organizations establish genuine, one-to-one connections with their customers, with a commitment toward providing high quality at a reasonable price, excellent technical support, and ongoing sensitivity to customer needs.