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Better Together: Visiting Ecrion’s Solutions Partners in Athens, Zurich

Cognity

At Ecrion, we are actively building a strong ecosystem of systems integrators, solution providers, and technology partners to expand into new geographies, verticals, and customer segments. Cognity, our first Strategic Partner at Ecrion, has made tremendous strides in a short period of time, winning new business in insurance with Groupama and telecom (Telekom Romania and COSMOTE, T-Mobile affiliates in Romania and Greece, respectively).

As a trusted advisor to these clients, Cognity’s team has an understanding of the business priorities and a deep bench of technical expertise that allows them to consistently deliver projects on-time and on-budget. The Ecrion implementations for Groupama and Telekom Romania were completed in less than eight weeks from kickoff to production.

EXPERT INSIDER: Customer Communications Workflow

customer communications workflow

Effective communication will reduce the friction experienced by your customers. But, your problem isn’t that you don’t want to communicate, it’s overcoming the challenges associated with implementing an effective communication process. That is what Ecrion’s products are all about.

Customer communications workflow is one of the cornerstones of our Ecrion product. They orchestrate the communication process, whether they are fully automatic, or they involve some manual steps. A fully automatic customer communications workflow applies for cases such as SMS notifications, while manual steps are used in workflows that include data entry or reviews.