Author Archives: Eduard Moraru

Multichannel vs. Omnichannel Customer Service: Which Is Right for You?

omnichannel customer service

What is Multichannel CS? | What Is Omnichannel CS? | Why Omnichannel Is Better You know that there are some serious gaps in your current customer service strategy — and you’ve seen how those gaps have affected your business. Every year, companies lose over $60 billion thanks to poor customer service. What’s more, customers are much more likely to tell other […]

How to Improve the Digital Customer Experience with Your Legacy Systems

digital customer experience

As a responsible business leader, your top priority is the company’s bottom line. You work hard to optimize productivity and efficiency in the workplace. That’s why, years ago, you invested in legacy software systems. Now, though, it’s time for you to upgrade those systems for an even better digital customer experience. You understand the value […]

How to Dramatically Improve Workflow Efficiency

workflow efficiency

When the challenge is on for your business to start accomplishing more, planning more, and being more productive on a daily basis, it can be a struggle to find the flow that works best for your company. By optimizing the workflow efficiency at your business, your company has the chance to get everything accomplished without forcing yourself to […]

Choosing the Best CCM Software For Your Company: 9 Things to Look For

best ccm software

In today’s Digital Era, it can be hard to prioritize genuine human connectivity. This is true, in particular, when you’re running a business. As a responsible business owner, you prioritize streamlining operations as much as possible. That’s why you understand the value of software solutions that meet your business’s specific needs. Still, you don’t want […]

Posted in CCM

11 Business Automation Tools to Boost Efficiency and Increase Profits

business automation

In today’s bustling world of business, time is money. You know how important it is to make the most of your company’s time and resources. In today’s modern Digital Age, technology and the Internet reign supreme over our personal and professional lives. After all, we’re connected to our smartphones on a regular basis, aren’t we? That’s […]

Document Creation Explained: How to Create, Send, and Store Documents In One Convenient Location

document creation software

Many businesses have thousands of documents that they manage within their organization. With this amount of information floating around, using manual processes is bound to result in some errors during the process. Why do something manually that technology can automate for you? From creating and generating documents to the way you send and store them within your system, there […]

The Shocking Link Between Bad Customer Service and High Employee Turnover

high employee turnover

If you’re like most businesses, you lose between 10-25% of your customers every single year. There are many reasons a customer might leave your business, but one of the biggest culprits is an age-old foe: poor customer service. What you might not realize is that your high employee turnover is intricately connected to bad customer service. Sure, you […]