Insurance is an old industry. Like all older industries, you have to become more modern to meet the demands of your customers. Otherwise, you lose those customers and quickly fade away. This is why most insurance companies are investing in insurTech. Over the past few years, insurTech has emerged in the insurance space. Investments have […]
Author Archives: Will C. Franklin
15
Apr
Apr
There’s a better than good chance when you think about all the documents your company generates, the thought of a document factory doesn’t immediately register. That being said, when it comes to your company’s document production, it all comes down to that area.
In the digital age, the document factory has become automated. This not only makes it easier for companies to produce high-volume documents, it also frees up your employees to work on other things. Still, you might be asking what is an automated document factory? Let’s find out.
10
Apr
Apr
For as long as there has been insurance, there’s been claims processing. This meant years and years of paperwork, sending out people to take pictures of the damage, more paperwork, then cutting a check. More steps were included, but it was standard operating procedure every time.
Claims processing has evolved since then. With insurance companies focusing more and more on providing a great customer experience, claims processing has become customer friendly. While this has kept customers happy, it’s also allowed insurance companies to cut costs. If you’re stuck in a quagmire of paperwork, here are three ways to improve claims processing.
08
Apr
Apr
Creating a great customer experience is paramount to the success of your company, no matter the industry. There are many ways in which companies can do this, but for the financial industry, the easiest way is through banking statements.
Your customers receive banking statements every month. Have you thought about how to provide customers more value through this consistent banking correspondence? Instead of a boring, itemized spending list, have you though about all the other things your banking statements could say?
05
Apr
Apr
It can be easy sometimes for utilities to forget that, usually, the only interaction they have with their customers is through the bills they send. What information are you providing, other than how much the customer owes you? With modern utility billing solutions, you not only give a great customer experience, you can save a lot of money.
Whether you’re interacting with a current consumer, or communicating with a potentially new client, the utility customer experience will always be important. Are your customers receiving the very best communications from you? Does your utility billing software allow for a digital experience most customers want today?
01
Apr
Apr
Creating high volumes of compliant customer-facing documents can be challenging in a regulation-heavy, fast-paced, customer-centric world. That’s what makes CRM document generation so important. With the right Customer Relationship Management software, organizations in different industries are finding ways to capitalize on their investment, time, and customer satisfaction.
The issue of customer data raises a challenge that CRM systems exist to address. Every time someone picks up the phone and talks to a customer, goes out to meet a new sales prospect, or follows up a promising lead, they learn something new and potentially valuable. Traditionally, all this data went into analogue or unconnected media such as notebooks or laptops, or even just stayed in people’s heads.
28
Mar
Mar
At the heart of any successful business is excellent customer communications. The question is, do you know for sure how well your company is doing with customer communications? It could be a serious problem if you aren’t sure. Having a few customer communications examples at your disposal could always help.
There are so many ways in which your company can communicate with customers, and vice versa. Knowing what is customer communications management gives your business an edge in keeping your customers happy. These three customer communications examples will help you do just that.
25
Mar
Mar
Most people within the industry know there are insurance customer experience difficulties. Change is happening, with digital technologies and new ways of communication at the forefront of the insurance customer experience. What matters now is making sure customers remain happy, which means avoiding as many challenges and pitfalls as possible.
There was a time, not too long ago, where customers and insurers alike had to deal with paperwork. Lots and lots of paperwork. Creating policies involved stacks of paperwork, as did filling out claims forms and overall communication with the customer.
21
Mar
Mar
Document automation or document assembly? The terms are interchangeable, right? Most people believe that, yes, the two mean the same thing. However, one cannot be substituted for the other. In fact, document automation and document assembly mean two completely different things.
To put it simply, document assembly is one of several steps that make up document automation. This includes both automated document assembly and online document assembly.
19
Mar
Mar
It might seem like the most natural thing to do. The world is changing, technology is changing, the wants and needs of your customers are changing, why not change your policy management system? Before you decide on a costly insurance correspondence upgrade, perhaps it’s worth looking at other options.
There are many reasons for wanting to move forward with an insurance correspondence upgrade. One of the primary objectives for your company should be to improve interactions with your customers. By doing so, you increase customer satisfaction. Still, do you need a complete upgrade?