Batch Communications

Personalized Transactional Communications at Scale

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Streamline Batch Document Production

Batch communications continue to be extremely relevant today whenever a large number of personalized documents must be produced in a limited time frame. Many businesses try to migrate to on-demand communications, but batch document production is a great fit for insurance, telecom, and financial companies that must produce a large number of communications — sometimes in the millions — as part of their monthly billing cycle. Most of these documents are transactional in nature and are a critical component of running any business.

WHAT ARE THE MAIN BATCH COMMUNICATIONS CHALLENGES?

Companies continue to struggle with the complexity of producing transactional documents such as statements or invoices in a limited time frame. In many cases, the solution is simply to “dumb-down” the documents in order to meet the time constraint. That includes removing layout elements (colors, fonts) or even content (transactions, conditional logic, etc.).

Overall, the customer experience is diminished. This has prompted many organizations to use Ecrion’s Customer Communications Management software to deliver on customer expectations.

Batch Communications Software Features

Batch communication software can seamlessly pull customer and transactional data from host systems to automate scheduled runs of anywhere from a few up to millions of personalized communications at once. Find out more about the features of batch document platforms:

Key Benefits of Ecrion Batch Communications

By leveraging batch communications systems, organizations can streamline operations and optimize document development, all while reducing production costs and increasing company revenue. Here are some of the advantages:

  • Reduce Strain on Employees

Each month, companies generate millions upon millions of documents – monthly statements, customer letters, invoices, etc. When dealing with high volume document production, leveraging batch communications software takes away the strain of dealing with enormous document loads from employees. It frees them from dealing with repetitive tasks and it enables them to focus on more sensitive responsibilities.

  • Reduce Costs  

By streamlining the production of large volumes of documents, batch communications systems also reduce company costs. They significantly reduce execution time and eliminate tracking issues as well as human error from the process, which leads to an overall cost reduction for communication development. Moreover, they ensure standard compliance for communications, which helps organizations steer clear of fines and/or legal expenses.

  • Increase Revenue

Engagement doesn’t happen in mass-produced form letters, but rather, it happens when communications become a personalized, time-sensitive dialog. Top of the line batch communication systems do much more than simply produce millions of documents in a matter of clicks. They produce large volumes of documents that convert because they are individually engaging for customers. In turn, this increases company revenue because customers chose brands that offer them a superior customer experience.

Know your documents - Part 1 - BATCH - Infographic Cover
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Ecrion Enables Stronger Customer Connections

Organizations worldwide leverage customer communication management software by Ecrion to enhance their customer experience, reduce operating costs, and take control of their customer communication processes. Thousands of companies across a broad range of industries ensure compliance with corporate branding and legal standards while establishing genuine connections with their customers—one at a time.

Let's Get Started!

For a free, no-obligation demonstration of Ecrion’s Customer Experience, Customer Communication and/or Document Automation solutions, please click below.

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You're in Good Company

Learn why some of the world’s most forward-thinking companies trust Ecrion for their customer communication and engagement needs!

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