What is Customer Communications Management?

What is Customer Communications Management?

You've probably heard the phrase or acronym many times in meetings. You might have even looked it up on Google to see what it was and got a somewhat rudimentary answer. It seems rather self explanatory though, doesn't it? Customer communications management ... it's just the management of customer communications. See, easy. Yeah, you know it's not that simple. So, then, what is customer communications management?

Don't Be Afraid to Replace Your Legacy Customer Communications Systems

Don't Be Afraid to Replace Your Legacy Customer Communications Systems

Even though you might be filled with dread at the thought of your company migrating to a new customer communications management platform, you know all too well that your organization has to either change with the times, or fall drastically behind your competition. Here's a secret: sometimes change can be good. In fact, replacing your old, legacy system can actually be relatively painless. That is, if you find the right solution.

GDPR: What It Is and What It Means for Your Organization

GDPR: What It Is and What It Means for Your Organization

Over the past month, there's an almost 100-percent chance you've received an email from a company letting you know that it was changing its terms and conditions, or privacy policy. Those messages stem from a new European Union law that takes effect on May 25, 2018 - the General Data Protection Regulation, or GDPR. What, though, is the GDPR and what does it have to do with your business?

5 Statements Your Invoices Make To Customers

5 Statements Your Invoices Make To Customers

The average customer spends up to 5 minutes looking at a bill. During that time, there is value being exchanged. Is everyone getting the value they deserve? Here are five statements your invoices could be making. Read them all to identify any potential pitfalls in your process.

Better Together: Visiting Ecrion's Partners in Athens, Zurich

Better Together: Visiting Ecrion's Partners in Athens, Zurich

Paul Schenkel, Director of Strategic Partnerships and Alliances at Ecrion, recently visited two of our Solutions Providers - Cognity in Athens, Greece, and Meninx Group in Zurich, Switzerland - to discuss more ways our partnerships can benefit companies throughout the area.

"Less is More" When It Comes to Implementing a CCM Solution

"Less is More" When It Comes to Implementing a CCM Solution

From a business perspective, an end-to-end Customer Communications Management (CCM) solution allows you to create, generate, and deliver all sorts of personalized documents, millions of copies per day, in dozens of different formats, via all possible electronic or traditional mediums, through the use of a single platform.

Don't look at the glass as half full, find out why "less is more" when implementing a CCM.

3 Ways to Clearly Communicate Using CCM

3 Ways to Clearly Communicate Using CCM

Clearly defining your customer communication processes can give you clearer communications overall. You can optimize these processes for perfectly targeted, compliant communications.

Quality Customer Communications Management (CCM) is an inside job. It all starts with the people you involve, and whether their strengths are being leveraged. Read to find out how this results in clearer customer communications.

5 Reasons Your Telecom Company Desperately Needs CCM

5 Reasons Your Telecom Company Desperately Needs CCM

Poor customer communications will always lead to negative customer experiences, which in turn leads to fewer customers. Let’s take a look at five reasons your telecom company desperately needs a great customer communications management (CCM) solution.

EXPERT INSIDER: Flow and Friction in Customer Communications

EXPERT INSIDER: Flow and Friction in Customer Communications

How well your company's customer communications workflow works depends on the amount of friction it faces. Added friction means your company isn't quite the well-oiled machine you think. With the right software in place, you don't have to worry so much about friction - instead, you can focus on the benefits of having a great customer communications workflow.

[PRESS RELEASE] Ecrion, Cognity Reduce Operating Costs for Groupama Asfalistiki by 33 Percent

[PRESS RELEASE] Ecrion, Cognity Reduce Operating Costs for Groupama Asfalistiki by 33 Percent

Ecrion Software, in association with Cognity, is pleased to announce the successful implementation of a major printing management project for Groupama Asfalistiki, an insurance company in Greece. Groupama insures more than six million customers across 11 countries worldwide. With this project, Groupama has achieved its goals for cost reduction, comprehensive process automation, and increased flexibility in designing and printing personalized documents for its customers.

5 Insurance Trends That Have Everything To Do With CCM

5 Insurance Trends That Have Everything To Do With CCM

When it comes to the insurance industry, changes in technology, business practices, and government regulation mean it's the year of customer communication.

New platforms are bringing together leading technologies to enhance your business communications processes with a modern standard of efficiency, even optimizing them for regulatory compliance and industry best practices. 

Using Customer Information to Improve Customer Experience

Using Customer Information to Improve Customer Experience

The most-savvy organizations are thinking about enterprise data differently and gaining a competitive advantage by combining workflows in different areas. By turning to innovative platforms that integrate advanced reporting and BI visualizations in new and logical ways, Fortune 500 companies are utilizing the same enterprise data to dynamically populate communications and power BI analytics.

The ROI of Customer Communications Management (CCM) - Infographic

The ROI of Customer Communications Management (CCM) - Infographic

Customer Communication Management (CCM) technology is meant to help organizations create, distribute and manage multi- and cross-channel communications for greater customer satisfaction, improved operational efficiency, and lower costs.

What improved efficiencies can your organization realize?

How Customer Relationship Defines Your Business

How Customer Relationship Defines Your Business

A company is nothing without its customers, and so a company’s success depends on delivering more of whatever attracted the customer in the first place. In the past, a quality product or service might have functioned as the sole gateway to a long, healthy customer relationship. Today, successful engagement requires a company to run on all cylinders with stellar service, an engaging brand, and a personal touch. Read about mastering this here.
 

 For Software Architects, Ecrion Converse is an Easy Choice (Infographic)

For Software Architects, Ecrion Converse is an Easy Choice (Infographic)

As your company’s software architect, you face complex challenges when it comes to the production of personalized documents. There is so much customer information that needs to be processed, you might well think it’s too much, decide on some CCM software that just barely manages to get the job done so you can move on to other pressing matters.

Better Customer Engagement Comes From Better Employee Engagement

Better Customer Engagement Comes From Better Employee Engagement

When your team is engaged, your customers are more likely to be as well. The tools to enact your mission internally should provide for an ability to transmit the same message to the public. The general direction of business today is to implement a solution that carries the mission successfully from the inside out.

End-of-Sale and End-of-Life Announcement – March 2018 – Migration Benefits

End-of-Sale and End-of-Life Announcement – March 2018 – Migration Benefits

 

On March 1st, 2018, Ecrion announced the End-of-Sale and End-of-Life support for several Ecrion products. These solutions had a strong run, some of them for more than a decade. The latest solutions from Ecrion tackle the modern security and architectural challenges of working in the cloud and make it a worthwhile landing point for businesses running previous products.

 

Customers are encouraged to migrate to Ecrion Develop or Ecrion Converse. Information about these products can be found on the Ecrion platform page.

 

What can you expect with the new suite of Ecrion products? There’s actually quite a bit. Ecrion has expended a great deal of energy and innovation on the new suite of products. Rather than break down the full list of new features here, we have compiled just a few of the benefits of migrating to the latest solutions. For a complete list of the rich features the new Ecrion software provides, please contact your client executive to schedule a conversation.

 

Reduce costs and implement auto-scaling

The latest Ecrion solutions can be deployed on-premise, in the Ecrion cloud, in your private cloud, or any hybrid combination. The new solutions also provide customers with the option to deploy in the cloud in an elastic fashion so they can scale as needed. Template design costs are also streamlined.

 

Intelligent, hands-free failover

The latest Ecrion solution has support for High-Availability deployments that eliminate a single point of failure. Recovery in case of hardware or software failures can take place without intervention from IT. In addition, the system can distribute the load between various nodes and produce more documents without idle hardware.

 

Modern user interface

One particularly anticipated change coming to the new suite of products is the new HTML5-based user interface for the web client. This results in an easier to navigate and more user-friendly application, designed to put time back in the hands of administrators and manage everything in a single place.

 

Enhanced security and monitoring

In our latest suite of products, administrators manage encryption of the document repository, control access using role-based security, implement Single Sign-On policies and configure audit options. Monitoring options include the ability to define alerts and use enhanced performance dashboards.

 

Start executing your upgrade strategy

Ecrion has defined a blueprint for migrating to the new solution that starts with performing an analysis of the customer’s environments in order to properly scope the resources to support a migration. We work with our customers to ensure that the net result after migration is 100 percent backwards compatible with existing integrations, while adding the flexibility and features needed for modern customer communications.

 

Ready to start a conversation? Contact us by phone at 1-866-418-4848, email at sales@ecrion.com, or fill out our contact form, and we'll be in touch with you soon.

End-of-Sale and End-of-Life Announcement – March 2018

End-of-Sale and End-of-Life Announcement – March 2018

 

Ecrion announces the end-of-sale and end-of-life dates for the following Ecrion products:

  • XF Server Product Family (XF Rendering Server, XF Ultrascale, XF Express, XF Enterprise, XF Ultimate, XF Professional, etc.)
  • XF Designer
  • Data Architect
  • Data Aggregation Server
  • EOS-P
  • EOS-DA
  • EOS 2.0
  • XF Desktop

 

The last day to order the affected products is August 1, 2018. Customers with active service contracts will continue to receive support from the Ecrion Technical Support as shown in Table 1. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.

Table 1.       End-of-Life Milestones and Dates

Milestone Definition Date
End-of-Life Announcement Date: The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. March 1, 2018
End-of-Sale Date: The last date to order the product. The product is no longer for sale after this date. August 1, 2018
End of Maintenance Releases Date: The last date that Ecrion Engineering may release any final software maintenance releases or bug fixes for the above products. After this date, Ecrion Engineering will no longer develop, repair, maintain, or test the product software. The only exception is Vulnerability/Security issues that will be addressed as shown in the End of Vulnerability/Security Support milestone below. August 1, 2019
End of Vulnerability/Security Support: The last date that Ecrion Engineering may release bug fixes for Vulnerability or Security issues for the above products. August 1, 2020
Last Date of Support: The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete. August 1, 2021

 

Product Migration Options

Customers are encouraged to migrate to Ecrion Develop or Ecrion Converse. Information about these products can be found at: https://www.ecrion.com/ecrion-platform

For further information, please contact your client executive.

 

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