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The Ecrion Blog

Ecrion Software: The Best Document Automation Software

ecrion best document automation software

Why is Ecrion the best document automation software? We get into the finest details and compare its document solutions to other, major players in the industry. Still digging through stacks of paperwork to find the one document you need? Tired of looking at that clunky filing cabinet in the corner, stuffed to the brim with […]

Enterprise CCM: Customer Communications Management Isn’t a Maybe, It’s a Must

entreprise ccm solution

Discover how to create customer loyalty and a better customer experience in competitive industries with customer communications management (enterprise CCM). How do you communicate with someone important to you? Are you likely to send them disparate messages, go weeks in between conversations or neglect them when they reach out? You wouldn’t treat an esteemed friend […]

Posted in CCM

How AI is Transforming the Customer Experience

artificial intelligence in customer experience

The floodgates have opened for industry disruption. Changing the customer experience, the applications of AI are thrusting us into the future of cx and beyond. It sounds like something from the Jetsons, but artificial intelligence is here to stay. Robotics and machine learning are driving new innovations across almost every industry, from mechanics to manufacturing. […]

What Are the Best Document Generation Tools?

document generation tools

Your company probably creates more documents than you probably even realize. Print documents. Digital documents. Invoices, policies … so many different types of communications. The only thing standing in the way of a colossal production nightmare is having the right software. Within that software, it helps to know the best document generation tools. Document generation […]

What is an Automated Document Factory?

document factory

There’s a better than good chance when you think about all the documents your company generates, the thought of a document factory doesn’t immediately register. That being said, when it comes to your company’s document production, it all comes down to that area.

In the digital age, the document factory has become automated. This not only makes it easier for companies to produce high-volume documents, it also frees up your employees to work on other things. Still, you might be asking what is an automated document factory? Let’s find out.

Convert XML in Enterprise Applications

Extensible Markup Language (XML) is probably the most influential standard used today for information transmission. It is used everywhere: between enterprise systems, on the Internet and even between individuals. What makes XML so popular is the ability to describe any kind of data. From banking transactions, customer records and even web pages, XML is everywhere. […]

Batch Documents: Optimization for Better Success

batch documents

No matter your industry – insurance, banking, utilities, etc. – your company at some point goes through the process of generating batch documents. However, if your batch documents process isn’t fully optimized, your customers could be missing out. What’s more, your company could be needlessly throwing away money.

Each month, your company generates millions upon millions of documents. Monthly statements, customer letters, invoices, the list goes on. Document generation is important to the overall success of your company. Without the right software, you might be missing out on providing a valuable customer experience – all the while seeing your costs continue to balloon.

3 Ways to Improve Insurance Claims Processing

claims processing

For as long as there has been insurance, there’s been claims processing. This meant years and years of paperwork, sending out people to take pictures of the damage, more paperwork, then cutting a check. More steps were included, but it was standard operating procedure every time.

Claims processing has evolved since then. With insurance companies focusing more and more on providing a great customer experience, claims processing has become customer friendly. While this has kept customers happy, it’s also allowed insurance companies to cut costs. If you’re stuck in a quagmire of paperwork, here are three ways to improve claims processing.

Customize Banking Statements for Greater Customer Experience

banking statements

Creating a great customer experience is paramount to the success of your company, no matter the industry. There are many ways in which companies can do this, but for the financial industry, the easiest way is through banking statements.

Your customers receive banking statements every month. Have you thought about how to provide customers more value through this consistent banking correspondence? Instead of a boring, itemized spending list, have you though about all the other things your banking statements could say?