High Customer Expectations | Understanding the Customer Better Most people within the industry know there are insurance customer experience difficulties. Change is happening, with digital technologies and new ways of
What Is Document Automation? | What Is Document Assembly? | How Are They Different? | How Are They Connected? | Automating Document Production | Bringing it Together with Document Assembly | Keeping Customers Happy
Insurance Policy Management System Upgrade Risks | Avoid the Risks It might seem like the most natural thing to do. The world is changing, technology is changing, the wants and needs of your customers
What Is CEM? | Why Do You Need a CEM Solution? | How Will a CEM Platform Help? Seems like a simple enough question, right? What is Customer Experience Management– or CEM for short?
A Shift in Demographics | 24/7 Customer Demand | First Notification of Loss Claims correspondence is at the heart of any property and casualty insurance company.
1. Generational Change | 2. Investing in Digital Technology | 3. Rise of Gig and Share Economies Customer Experience, or CX for short, is a major focal point for most businesses and industries.
1. Template Hell | 2. Select Language Dynamically | 3. Enforce Regulatory Standards | 4. Review & Approve Process | 5. Dynamic Document Production Changes | 6. React to Competitor Moves | 7. Engage Your Customers
Poor Customer Satisfaction | The Cost of New Customers | The High Cost of Churn | Happy Customers, Happy Company This should come as no surprise to you, but it’s worth keeping in mind
The Value of CRM | The Value of CCM | The Right CCM Solution CRM software, or customer relationship management, manages your
Customer-Centric Focus | The Internet of Things | Overcoming the Fear of Big Data | Innovating with Insurance Technology | Insurance Technology & Ecrion