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The Ecrion Blog

3 Customer Service Training Secrets You’ll Wish You’d Known 5 Years Ago

customer service training

Every year, businesses lose over $75 billion in potential revenue thanks to one thing: poor customer service. And while studies show that about 1 out of every 26 customers complain about poor customer service, over 90% of those dissatisfied customers simply stop working with your business — and never come back. This means that, even if you think that […]

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What are Customer Service Metrics and Why Should I Be Tracking Them?

Ask five people what defines “good customer service” and you’ll likely get five different answers. To one person, it might be the company’s ability to resolve their problem quickly. To another, it might mean getting personalized communications through their preferred contact channel. With so many touchpoints along the customer journey – from initial sale to […]

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Communication Is Key: 7 Effective Communication Trends To Follow In 2019

communication trends in 2019

Like a good relationship, all good business is based on strong communication. Any successful business person will tell you that’s because the foundation of business is relationships – with your employees, partners and vendors, and most importantly with your customers. Building these relationships through strong, clear communication is what differentiates a business that thrives from […]

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Providing The Ultimate User Experience: What You Need To Know About Interactive Document Software

interactive document software

PDF documents are quite popular on both personal and professional levels. They offer the most straightforward format for sharing digital materials such as books and portfolios. However, the standard PDF format seems a bit dull. The need to create better looking documents raises the need to use interactive document software. Nowadays, people are more attracted […]

7 Beautiful Design Document Templates To Use For Your Business In 2019

design document templates

Are you running a startup company? Are you managing a medium to a big-sized firm? Regardless of the size of your business, one thing is certain: you cannot do away without documents. Documentation is integral in any company’s success. It helps you save time and resources 1. It puts your brand in a position that is […]

Claims Processing – How It Can Benefit your Business

claims processing

The insurance industry has a 43% automation potential. The automation might replace or consolidate 25% of insurance workforce by 2025. This is according to a McKinsey Global Institute report 1. As we all know, the insurance industry is quite sensitive. For this reason, it must maintain high accuracy levels. Thus, most claims processes are now automated. […]

AI is Changing: The Top AI Trends of 2019

artificial intelligence trends

82% of firms 1 that have invested in artificial intelligence have already gained financial returns for their investment. For all companies, the median investment return from cognitive technologies is 17%. Artificial intelligence is the latest technological frontier over which countries and companies are vying for control. Some governments have also been pursuing it aggressively to control […]

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How to Relieve the Pain Points of High Volume Document Generation

high volume document generation

Are you up to your eyeballs in piles of files? Research shows that businesses in the United States spend a collective $8 billion a year on paper management. On average, it costs each organization $20 to file one document, $120 to find a lost document and $220 to replace it. While some industries aren’t as reliant on records […]

Building Your Brand: Why Communication In Business Is Crucial When Growing Your Company

communication in business

According to this report 1, 86 percent of staff members at U.S. companies experience communication issues. These problems lead to missed deadlines, a drop in productivity, and sales deals that fall through. Don’t let communication issues cause your business growth to falter. Instead, you can discover exactly what is communication in business and how to […]

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