1. It Empowers Abusive Customers | 2. Limited Resources | 3. The Customer Might Be Wrong! | 4. It Doesn’t Protect Your Employees | 5. It Creates Inefficient CS | 6. Combative Environment | 7. It Isn’t Profitable
06
Oct
Oct
What is Digitization? | What is Digitalization? | How They Can Transform Businesses |
01
Oct
Oct
In the United States alone, the insurance industry writes more than $1 trillion in a single calendar year. This industry is booming because it’s a universal need.
29
Sep
Sep
Why Ratings Are Important | Social Media | Follow Up | Thank Reviewers | Reach Out | Provide Incentives | Reviews Front&Center
24
Sep
Sep
1. Friendly Tone | 2. Positive Language | 3. Speak Their Language | 4. Communicate Clearly | 5. Train Your Staff | 6. Chatbots | 7. Reward System | 8. Feedback | 9. Communication Times | 10. Time is Money
23
Sep
Sep
1. The Big Picture in CS | 2. Expectations Are High | 3. The Channels Are Changing | 4. Increasing Popularity of Self Service | 5. Maximize the Positive | 6. Minimize the Negative | 7. It’s All About Retention
22
Sep
Sep
1. Infographics & Longform Content | 2. Choose Helpful Topics | 3. Accurate Information | 4. Keep it Simple | 5. Attractive Infographics | 6. Headlines & Flow | 7. Backlinks | 8. Use Each Social Media Platform Wisely
17
Sep
Sep
1. Automation for Repetitive Tasks | 2. Scan Your Filings | 3. Artificial Intelligence | 4. More Tax Breaks & Lower Tax Bills | 5. Forecast of Future Tax | 6. Quicker Taxes | 7. Transparency & Consistency
15
Sep
Sep
1. Customer Journey | 2. Study Customers with AI | 3. Online Platform | 4. Understand What You Do Best | 5. Use SEO | 6. Name and Logo | 7. Active Listening Strategies
10
Sep
Sep
1. Communicate | 2. Focus on Collaboration | 3. Training | 4. Executive Adoption | 5. Go Bite-Sized | 6. Invest In CCM | 7. Outsourcing