Many businesses have thousands of documents that they manage within their organization. With this amount of information floating around, using manual processes is bound to result in some errors during the process. Why do something manually that technology can automate for you? From creating and generating documents to the way you send and store them within your system, there […]
Welcome to the modern Digital Age, in which technology and the Internet reign supreme. It seems as though we’re all connected to our smartphones on a regular basis. Businesses in many industries have learned to take advantage of this online marketplace. As a responsible business owner, are you making the most of technological resources? You […]
If you’re like most businesses, you lose between 10-25% of your customers every single year. There are many reasons a customer might leave your business, but one of the biggest culprits is an age-old foe: poor customer service. What you might not realize is that your high employee turnover is intricately connected to bad customer service. Sure, you […]
The term “customer service” is a catch-all phrase that roughly equates to a customer’s experience with and perception of your brand. At the end of the day, are they left with a positive impression or a negative one? Understanding the variables that impact customer service means the difference between retaining and growing your customer base […]
Gone are the days of manual processes when it comes to managing your documents. While some companies still use Word Docs, Excel spreadsheets and email notifications to create and get documents from point A to point B, there’s a better way. Document automation software ensures that your documents follow a workflow from creation to revisions and […]
The average business loses between 10-25% of their customers every year. While thriving and evolving companies are able to attract new leads to replace normal losses, few focus on understanding why customers leave in the first place. Plus, as it’s roughly five times more expensive to get a new customer than to keep an existing one, this constant […]
According to industry research, poor communication in the workplace now costs business leaders a staggering $37 billion in lost productivity, with average losses topping $62 million per year. Have you noticed a disconnect at your own office? When messages get lost and collaboration suffers, it doesn’t take long before the entire enterprise becomes affected. The good news? It’s possible […]
Every year, businesses lose over $75 billion in potential revenue thanks to one thing: poor customer service. And while studies show that about 1 out of every 26 customers complain about poor customer service, over 90% of those dissatisfied customers simply stop working with your business — and never come back. This means that, even if you think that […]
Ask five people what defines “good customer service” and you’ll likely get five different answers. To one person, it might be the company’s ability to resolve their problem quickly. To another, it might mean getting personalized communications through their preferred contact channel. With so many touchpoints along the customer journey – from initial sale to […]
Like a good relationship, all good business is based on strong communication. Any successful business person will tell you that’s because the foundation of business is relationships – with your employees, partners and vendors, and most importantly with your customers. Building these relationships through strong, clear communication is what differentiates a business that thrives from […]