Category Archives: Best Practices

Customer Service Automation: Everything You Need to Know

Customer service automation

When it comes to customer service, people have become more tech-savvy with higher expectations when it comes to speed and delivery in recent years. That’s where customer service automation comes in. The term refers to a process whereby there’s a reduction or even complete elimination of human labor when assisting consumers. But with so many […]

Brand Communication: What it is and How to Do it Right

Brand communication

According to statistics, up to 89 percent of marketers surveyed claim that building brand awareness is their number one goal. However, before you dive headlong into building brand awareness, you need to know about something that is key to the process. This is brand communication. Properly orchestrated brand communication is crucial for brands to solidly […]

A Stellar Connection: 8 Golden Rules Of Customer Service Communication That Will Boost Your Success

customer service communication

How you deal with customer service can make or break your business. Even a single customer on the receiving end of bad service can damage your reputation. The best option is to give excellent service across the board. Good customer service communication isn’t as complicated as it might sound, especially if you follow a few simple […]

How to Dramatically Improve Workflow Efficiency

workflow efficiency

When the challenge is on for your business to start accomplishing more, planning more, and being more productive on a daily basis, it can be a struggle to find the flow that works best for your company. By optimizing the workflow efficiency at your business, your company has the chance to get everything accomplished without forcing yourself to […]

Law Firm Case Study: The Benefits of Using Legal Document Preparation Software

legal document preparation software

Running and operating a law firm is no easy feat in the first place. That’s why you do everything you can to ensure your business’s operations are streamlined and efficient. One good way to accomplish that is by using automated solutions. After all, consider the following statistic regarding the industry of business process automation software. […]

Poor Communcation Cost is $37 Billion: 3 Ways to Turn This Around

poor-communication cost

According to industry research, poor communication in the workplace now costs business leaders a staggering $37 billion in lost productivity, with average losses topping $62 million per year. Have you noticed a disconnect at your own office? When messages get lost and collaboration suffers, it doesn’t take long before the entire enterprise becomes affected. The good news? It’s possible […]