Category Archives: CCM

Why Is Insurance Technology So Important?

insurance technology

In the last few years, the insurance industry has made strides by adopting new technologies. Thanks to the emergence of new technology, such as traffic cameras, self-driving cars, drones, and smart homes, insurance companies are able to collect a mountain of new information they’ve never had before.

This growth comes with its own particular set of challenges, though. As your customers adopt these new technologies, insurance premiums will go down universally. While this might make your customers happy, it ends up shredding your bottom line. Because of this, you need to keep all of the customers you can.

What is Customer Communications Management?

customer communications management

You’ve probably heard the phrase or acronym many times in meetings. You might have even looked it up on Google to see what it was and got a somewhat rudimentary answer. It seems rather self explanatory though, doesn’t it? Customer communications management … it’s just the management of customer communications. See, easy. Yeah, you know it’s not that simple. So, then, what is customer communications management?

Legacy Systems: Don’t Fear Customer Communications Migration

customer communications migration

Even though you might be filled with dread at the thought of your company migrating to a new customer communications management platform, you know all too well that your organization has to either change with the times, or fall drastically behind your competition. Here’s a secret: sometimes change can be good. In fact, replacing your old, legacy system can actually be relatively painless. That is, if you find the right solution.

5 Statements Your Invoices Make To Customers

invoices

The average customer spends up to 5 minutes looking at a bill. During that time, there is value being exchanged. Is everyone getting the value they deserve? Here are five statements your invoices could be making. Read them all to identify any potential pitfalls in your process.

“Less is More” When It Comes to Implementing a CCM Solution

implementing a ccm solution

From a business perspective, an end-to-end Customer Communications Management (CCM) solution allows you to create, generate, and deliver all sorts of personalized documents, millions of copies per day, in dozens of different formats, via all possible electronic or traditional mediums, through the use of a single platform.

Don’t look at the glass as half full, find out why “less is more” when implementing a CCM.

3 Ways to Clearly Communicate Using CCM

communicate using CCM

Clearly defining your customer communication processes can give you clearer communications overall. You can optimize these processes for perfectly targeted, compliant communications.

Quality Customer Communications Management (CCM) is an inside job. It all starts with the people you involve, and whether their strengths are being leveraged. Read to find out how this results in clearer customer communications.

5 Reasons Your Telecom Company Desperately Needs CCM

telecom

Poor customer communications will always lead to negative customer experiences, which in turn leads to fewer customers. Let’s take a look at five reasons your telecom company desperately needs a great customer communications management (CCM) solution.

5 Insurance Trends That Have Everything To Do With CCM

insurance trends

When it comes to the insurance industry, changes in technology, business practices, and government regulation mean it’s the year of customer communication.

New platforms are bringing together leading technologies to enhance your business communications processes with a modern standard of efficiency, even optimizing them for regulatory compliance and industry best practices. 

Using Customer Information to Improve Customer Experience

customer experience

The most-savvy organizations are thinking about enterprise data differently and gaining a competitive advantage by combining workflows in different areas. By turning to innovative platforms that integrate advanced reporting and BI visualizations in new and logical ways, Fortune 500 companies are utilizing the same enterprise data to dynamically populate communications and power BI analytics.

Better Customer Communications Creates Better Revenue

better customer communications

While your company looks to attract new customers, it’s wasting potential revenue by not focusing on its current customers. Better customer communications will always lead to more revenue.