Category Archives: CCM

Choosing the Best CCM Software For Your Company: 9 Things to Look For

best ccm software

In today’s Digital Era, it can be hard to prioritize genuine human connectivity. This is true, in particular, when you’re running a business. As a responsible business owner, you prioritize streamlining operations as much as possible. That’s why you understand the value of software solutions that meet your business’s specific needs. Still, you don’t want […]

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22 Incredible Customer Service Statistics That Will Change How You Do Business

customer service statistics

The term “customer service” is a catch-all phrase that roughly equates to a customer’s experience with and perception of your brand. At the end of the day, are they left with a positive impression or a negative one? Understanding the variables that impact customer service means the difference between retaining and growing your customer base […]

Top Reasons Your Customers Might Leave Your Business

why customers leave

The average business loses between 10-25% of their customers every year. While thriving and evolving companies are able to attract new leads to replace normal losses, few focus on understanding why customers leave in the first place. Plus, as it’s roughly five times more expensive to get a new customer than to keep an existing one, this constant […]

3 Customer Service Training Secrets You’ll Wish You’d Known 5 Years Ago

customer service training

Every year, businesses lose over $75 billion in potential revenue thanks to one thing: poor customer service. And while studies show that about 1 out of every 26 customers complain about poor customer service, over 90% of those dissatisfied customers simply stop working with your business — and never come back. This means that, even if you think that […]

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What are Customer Service Metrics and Why Should I Be Tracking Them?

Ask five people what defines “good customer service” and you’ll likely get five different answers. To one person, it might be the company’s ability to resolve their problem quickly. To another, it might mean getting personalized communications through their preferred contact channel. With so many touchpoints along the customer journey – from initial sale to […]

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Communication Is Key: 7 Effective Communication Trends To Follow In 2019

communication trends in 2019

Like a good relationship, all good business is based on strong communication. Any successful business person will tell you that’s because the foundation of business is relationships – with your employees, partners and vendors, and most importantly with your customers. Building these relationships through strong, clear communication is what differentiates a business that thrives from […]

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AI is Changing: The Top AI Trends of 2019

artificial intelligence trends

82% of firms 1 that have invested in artificial intelligence have already gained financial returns for their investment. For all companies, the median investment return from cognitive technologies is 17%. Artificial intelligence is the latest technological frontier over which countries and companies are vying for control. Some governments have also been pursuing it aggressively to control […]

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Building Your Brand: Why Communication In Business Is Crucial When Growing Your Company

communication in business

According to this report 1, 86 percent of staff members at U.S. companies experience communication issues. These problems lead to missed deadlines, a drop in productivity, and sales deals that fall through. Don’t let communication issues cause your business growth to falter. Instead, you can discover exactly what is communication in business and how to […]

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Keeping Your Customers Happy: Why Effective Communication With Your Customers Is Key

effective communications

Your customers have high expectations of your business. Meeting those expectations turns out to be great business. Over 68% of customers 1 are willing to spend more money on a product or service if they know that they will have better service. Effective communication with your customers is going to play a major role in meeting those […]

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