Category Archives: CCM

Navigating the Many Channels of Customer Communication

people communicating through various channels

76% of consumers think business should understand their expectations and needs. Yet how are you going to accomplish this task without setting up the right channels of communication? The truth of the matter is that your customers will have different preferences. From a customer segment that prefers talking through a screen to another that will want direct human […]

Save Time and Money With CCM Tools! Here’s Why You Should Invest in It!

CCM Tools

Customer Communication Management (CCM) tools are software programs. These programs help to manage your business’s communication among a variety of platforms. Having the best CCM tools will help to improve customer satisfaction. Improving customer satisfaction can improve your business success. There are a variety of CCM tools available to business owners and finding the right one […]

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What to Look for in a Customer Communication Management Platform

customer communication management platform

If you’re trying to improve the way that your company builds a rapport with its customers, you’ll need effective tools to get the job done. In this regard, a customer communication management (CCM) platform is essential to the way you do business. Not all CCMs are created equal, so it’s important to learn which attributes you should […]

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4 Simple Ways to Improve Customer Communications In 2019

improve customer communications

What would happen to your business if you lost 59% of your customers? Would your reputation ever be able to recover? Would you be able to keep your doors open at all? How long would it take you to rebuild the customer base that you lost? If you don’t prioritize better customer communications and service, you might […]

Choosing the Best CCM Software For Your Company: 9 Things to Look For

best ccm software

In today’s Digital Era, it can be hard to prioritize genuine human connectivity. This is true, in particular, when you’re running a business. As a responsible business owner, you prioritize streamlining operations as much as possible. That’s why you understand the value of software solutions that meet your business’s specific needs. Still, you don’t want […]

Posted in CCM