What is EDM Marketing? | EDM Marketing vs Email Marketing | Benefits of EDM Marketing | Better EDM Marketing with CCM In 2018, 281 billion emails were sent and received each day around the world. This number is expected to increase to over 347 emails each day in 2023. EDM marketing is one of the best ways to […]
What Is CCM? | CCM Platform Benefits | Less Is More with CCM If you have ever hung up on a customer service call out of frustration or angst or stopped using a company because of bad customer experience
CCM Application Business Benefits | The Value of a Single Platform | The Financial Aspect As a business, you need to always be able to help your customer at the drop of a dime.
What Does CCM Stand For? | The Benefits of CCM Systems | What to Look for in a CCM System Have you noticed that your customer retention rate has gone way down in the past few months?
1. Speed | 2. Personalized Experiences | 3. Communication Templates | 4. Cost | 5. Navigation | 6. Consistent Branding | 7. Cybersecurity | 8. Readability | 9. Be Strategic About CCM
1. They Aren’t Seen as Individuals | 2. They Lose Interest | 3. You’re Not Communicating with Them | Now, Get Them to Stay
1. Overall Customer Satisfaction | 2. Communication Preferences | 3. Customer Retention | 4. Contact Center KPIs Ask five people what defines “good customer service” and you’ll likely get five different answers.
1. AI Shaping CS | 2. Personalized Experiences | 3. Self-Service | 4. Automate Communications | 5. Augmented Reality | 6. Virtual Reality | 7. Live-Streaming | 8. Cloud Storage | 9. Mobile Solutions
Listen to Your Customers | Provide a Personal Touch | Let Them Help Themselves At the heart of any successful business is excellent customer communications.
Poor Customer Satisfaction | The Cost of New Customers | The High Cost of Churn | Happy Customers, Happy Company This should come as no surprise to you, but it’s worth keeping in mind