What Is a Strategic Communications Plan? | Creating a Strategic Communications Plan | How CCM Streamlines Your Strategic Communications Plan
Category Archives: customer communications
17
Feb
Feb
What is Brand Voice? | What Is Brand Tone? | Brand Tone & Voice Together | How to Define Your Brand Voice | How to Develop Your Brand Tone
14
Jan
Jan
1. AI in Banking Customer Care | 2. Lending via Artificial Intelligence | 3. Improved Fraud Detection with AI | 4. Chatbots for Banking Customer Service | 5. Anti-Money Laundering Technology
15
Dec
Dec
1. Send Regular Newsletters | 2. Use Social Media | 3. Establish a Branded Tone | 4. Know Your Audience | 5. Focus on Value, Not Advertising | 6. Choose the Right Communication Platform
02
Dec
Dec
1. It Boosts Engagement | 2. It Provides the Right Amount of Info | 3. It Enables You to Share Goals | 4. It Improves Employee Experience | 5. It Drives Action | 6. It Simplifies Timelines | 7. It Expedites Change |
24
Sep
Sep
1. Friendly Tone | 2. Positive Language | 3. Speak Their Language | 4. Communicate Clearly | 5. Train Your Staff | 6. Chatbots | 7. Reward System | 8. Feedback | 9. Communication Times | 10. Time is Money
12
Aug
Aug
The CCM space is undergoing a significant transition as it moves from on-premise, client-server architectures to multi-tenant cloud applications running serverless environments. Yet not all cloud solutions
30
Jul
Jul
1. Make It Personal | 2. Include Digital Connections | 3. Show You Care | 4. Keep It Simple | 5. Make It Beautiful | 6. Make It Feel Good | 7. Don’t Overdo It
14
Jul
Jul
Video Communication | Help from AI | Personalized Training | Social Media for Customer Support | Automated Problem Solving | Live Chat Over Email | The Future of CS Technology
04
Jun
Jun
What Exactly Is Digital Customer Communication? | What Are Common Methods of Digital Communication? Properly communicating with your audience is one of the most important responsibilities that businesses have.
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