Category Archives: customer communications

Here’s Why Consistent Customer Correspondence Is so Important for Your Company

customer correspondence

One negative experience is the reason 86 percent of consumers stop doing business with a company. While facilitating an excellent customer experience is a goal of any business, one good experience won’t necessarily translate to a loyal customer. Establishing customer loyalty and trust in your brand requires consistent customer correspondence. Your company should strive to deliver consistent […]

Trends in Customer Communication in 2020

Trends in Communication

The future of customer communication could mean the future of your business. As consumers adopt new technologies, their demands are increasing. If you fail to meet their expectations, they will go to your competitors. The way you communicate your customers has a direct impact on their experience and behavior. If you want to remain competitive, […]