1. Customer Journey | 2. Study Customers with AI | 3. Online Platform | 4. Understand What You Do Best | 5. Use SEO | 6. Name and Logo | 7. Active Listening Strategies
How to Boost Digital Customer Engagement | Measuring Digital Customer Engagement It’s 2020 and we are living in the digital age. Is your company up to speed?
1. Humanize Your Brand | 2. Offer Something for Free | 3. Personalize Your Communication | 4. Acknowledge Their Engagement | 5. Follow up With Past Customers
1. Offer Discounts | 2. Customer Account Creation | 3. Email Marketing | 4. Personalize your Messages | 5. Stellar Customer Service | 6. Establish a Loyalty Program | 7. Stay in Touch | 8. Solve Problems Quickly
1. Improving Customer Service | 2. Enhancing Their Buying Experience | 3. Gain Insights From Your Audience | 4. Incorporate Automation | 5. Better ROI
If you’re a customer engagement specialist, these last few weeks may have found you staring at your screen wondering what you can possibly say to your customer base. How do you, as a brand, navigate through a crisis?
Customer engagement is something that’s often overlooked, but a crucial variable that impacts the success of any business. However, do you know what customer engagement is? If not, you may be at a disadvantage. Put simply, customer engagement has a direct impact on customer satisfaction. It is a part of the customer experience your customers […]
Did you know that companies with a customer engagement and experience mindset drive revenue four to eight percent higher than the rest of their industries? That’s a lot of money that can be gained by improving your customer engagement. Have you considered using customer engagement software to help improve your experience? To build a company people […]
It sounds counter intuitive: why would you consider automation when customer engagement is all about connecting with customers in meaningful ways? Isn’t automation impersonal? Wouldn’t a personalized, one-on-one approach be key to successful customer engagement? In fact, many firms (particularly in insurance, banking and wealth-management) rely on agents and advisors to build relationships with their […]
Back in May, we sat down to plan the next iteration of our Customer Engagement platform, and oh boy: did we have a lot to take into consideration! Customer Engagement is such a rapidly evolving field that it took a while to sort through the hundreds of new features that were being considered. We are […]