Category Archives: Customer Experience

10 Ways the Right Banking Software Creates a Better Customer Experience

banking software

These days, it’s hard to find people who don’t use advanced technology. Everyone is on their smartphone daily. Businesses of all industries have learned to take advantage of global digital connectivity. When it comes to banking solutions, there’s no exception. After all, experts recognize that the world’s largest banks are taking Artificial Intelligence (AI) technology more seriously […]

An Improved Customer Service: How Customer Experience Software Benefits Both Parties

improved customer service

Welcome to the modern Digital Age, in which technology and the Internet reign supreme. It seems as though we’re all connected to our smartphones on a regular basis. Businesses in many industries have learned to take advantage of this online marketplace. As a responsible business owner, are you making the most of technological resources? You […]

The Shocking Link Between Bad Customer Service and High Employee Turnover

high employee turnover

If you’re like most businesses, you lose between 10-25% of your customers every single year. There are many reasons a customer might leave your business, but one of the biggest culprits is an age-old foe: poor customer service. What you might not realize is that your high employee turnover is intricately connected to bad customer service. Sure, you […]

22 Incredible Customer Service Statistics That Will Change How You Do Business

customer service statistics

The term “customer service” is a catch-all phrase that roughly equates to a customer’s experience with and perception of your brand. At the end of the day, are they left with a positive impression or a negative one? Understanding the variables that impact customer service means the difference between retaining and growing your customer base […]

Top Reasons Your Customers Might Leave Your Business

why customers leave

The average business loses between 10-25% of their customers every year. While thriving and evolving companies are able to attract new leads to replace normal losses, few focus on understanding why customers leave in the first place. Plus, as it’s roughly five times more expensive to get a new customer than to keep an existing one, this constant […]

How AI is Transforming the Customer Experience

artificial intelligence in customer experience

The floodgates have opened for industry disruption. Changing the customer experience, the applications of AI are thrusting us into the future of cx and beyond. It sounds like something from the Jetsons, but artificial intelligence is here to stay. Robotics and machine learning are driving new innovations across almost every industry, from mechanics to manufacturing. […]

3 Ways to Improve Insurance Claims Processing

claims processing

For as long as there has been insurance, there’s been claims processing. This meant years and years of paperwork, sending out people to take pictures of the damage, more paperwork, then cutting a check. More steps were included, but it was standard operating procedure every time.

Claims processing has evolved since then. With insurance companies focusing more and more on providing a great customer experience, claims processing has become customer friendly. While this has kept customers happy, it’s also allowed insurance companies to cut costs. If you’re stuck in a quagmire of paperwork, here are three ways to improve claims processing.

Customize Banking Statements for Greater Customer Experience

banking statements

Creating a great customer experience is paramount to the success of your company, no matter the industry. There are many ways in which companies can do this, but for the financial industry, the easiest way is through banking statements.

Your customers receive banking statements every month. Have you thought about how to provide customers more value through this consistent banking correspondence? Instead of a boring, itemized spending list, have you though about all the other things your banking statements could say?

The Need for Modern Utility Billing Solutions

utility billing solutions

It can be easy sometimes for utilities to forget that, usually, the only interaction they have with their customers is through the bills they send. What information are you providing, other than how much the customer owes you? With modern utility billing solutions, you not only give a great customer experience, you can save a lot of money.

Whether you’re interacting with a current consumer, or communicating with a potentially new client, the utility customer experience will always be important. Are your customers receiving the very best communications from you? Does your utility billing software allow for a digital experience most customers want today?

The Difficulties in Insurance Customer Experience

insurance customer experience difficulties

Most people within the industry know there are insurance customer experience difficulties. Change is happening, with digital technologies and new ways of communication at the forefront of the insurance customer experience. What matters now is making sure customers remain happy, which means avoiding as many challenges and pitfalls as possible.

There was a time, not too long ago, where customers and insurers alike had to deal with paperwork. Lots and lots of paperwork. Creating policies involved stacks of paperwork, as did filling out claims forms and overall communication with the customer.