Category Archives: Customer Experience

How to Improve Customer Experience in 2019

how to improve customer experience

No matter the industry you work within or how many years you’ve been in business, we know that you’re committed to providing the best customer experience possible. Over 70% of customers say that they stopped working with a company not because of the quality of its products or services, but instead because they were unhappy with the […]

Why You Need Your Own Customer Journey Map Template

customer journey map template

It’s no secret that your customers are the lifeline of your business’s profit margins. As a responsible business owner, your top priority is the company’s bottom line. That’s why you need to make the most of every customer interaction with your brand. After all, even experts recognize that positive customer experience is the best thing your business […]

How to Improve the Digital Customer Experience with Your Legacy Systems

digital customer experience

As a responsible business leader, your top priority is the company’s bottom line. You work hard to optimize productivity and efficiency in the workplace. That’s why, years ago, you invested in legacy software systems. Now, though, it’s time for you to upgrade those systems for an even better digital customer experience. You understand the value […]

The 5 Biggest Holes in Your Customer Experience Strategy

customer experience strategy

It’s no secret that first impressions are everything – both in your personal and professional life. And with 59% of customers admitting they won’t return to a business after a negative interaction, the customer experience is key. One mistake many business owners make is looking at their customer experience strategy one-dimensionally. The deal isn’t done the minute your […]

10 Ways the Right Banking Software Creates a Better Customer Experience

banking software

These days, it’s hard to find people who don’t use advanced technology. Everyone is on their smartphone daily. Businesses of all industries have learned to take advantage of global digital connectivity. When it comes to banking solutions, there’s no exception. After all, experts recognize that the world’s largest banks are taking Artificial Intelligence (AI) technology more seriously […]

An Improved Customer Service: How Customer Experience Software Benefits Both Parties

improved customer service

Welcome to the modern Digital Age, in which technology and the Internet reign supreme. It seems as though we’re all connected to our smartphones on a regular basis. Businesses in many industries have learned to take advantage of this online marketplace. As a responsible business owner, are you making the most of technological resources? You […]

The Shocking Link Between Bad Customer Service and High Employee Turnover

high employee turnover

If you’re like most businesses, you lose between 10-25% of your customers every single year. There are many reasons a customer might leave your business, but one of the biggest culprits is an age-old foe: poor customer service. What you might not realize is that your high employee turnover is intricately connected to bad customer service. Sure, you […]

22 Incredible Customer Service Statistics That Will Change How You Do Business

customer service statistics

The term “customer service” is a catch-all phrase that roughly equates to a customer’s experience with and perception of your brand. At the end of the day, are they left with a positive impression or a negative one? Understanding the variables that impact customer service means the difference between retaining and growing your customer base […]

Top Reasons Your Customers Might Leave Your Business

why customers leave

The average business loses between 10-25% of their customers every year. While thriving and evolving companies are able to attract new leads to replace normal losses, few focus on understanding why customers leave in the first place. Plus, as it’s roughly five times more expensive to get a new customer than to keep an existing one, this constant […]