1. Bots in DX | 2. Personalization | 3. It’s (Still) All About CX | 4. Self-Service | 5. Thoughtfulness | 6. Transparency in CS | 7. Employees | 8. Training | 9. Convenience
The success of your business relies on your customers. Better customer engagement helps to build a stronger relationship between your business and your customers. But did you know that employee engagement is just as
In order to provide the best service possible, you’ll need to thoroughly understand your customers. This is, after all, why brands put so much research into identifying their target demographic.
1. Online Policy Purchases | 2. AI for Claims Management | 3. Website Navigation | 4. Omnichannel Support | 5. Toll-Free Helpline | 6. Customer Feedback | 7. Voice Search Technology
As customer expectations rise, the experience a customer has is emerging as a key brand differentiator. Statistics show that brands that provide superior CX generate 5.7 times the amount of revenue than those who don’t.
The recent Adobe 2020 Digital Marketing Trends Report has revealed that the #1 most exciting opportunity for companies this year is customer experience. What’s more, statistics are showing that companies who implement an effective customer experience strategy could experience a 70% increase in revenue in as short a period as 36 months. Findings such as these indicate that customer experience is one of the […]
If you’re interested in customer experience automation, then check out our infographic on how to become a CX champion! Learn more about the benefits that CXA could bring to your enterprise and find out what customers think about how much CX weights in their buying decisions. How many of them believe that CX is more […]
Today’s consumers are quite savvy when it comes to sales and marketing. In fact, 63% of them expect personalization when it comes to the customer journey. What is personalization and how can you use it to enhance the customer experience for your clients? Read on to find out so you can improve the way you serve your prospects […]
When you’ve applied personalization on a wide company scale, you can start experiencing an increase in revenue growth between 5 and 15%. There are very few business strategies that can provide that range of growth. Yet, when we truly look at personalization, we understand that the whole concept starts (and ends) with the customer experience. If […]
How important is good customer experience (CX) to the success of a company? According to Forbes, consumers are willing to spend up to 17% more at a business that offers them a good CX compared to one that has mediocre or bad customer service. If you want to take advantage of this trend towards valuing great customer service […]