Category Archives: Customer Experience

Customer Service vs. Customer Experience: What’s the Difference?

customer service vs customer experience

Your ability to relate to your customers is foundational for any sort of business you run. Whether you’re a lean operation that is strictly online and digital, or a large chain with brick and mortar locations all over, you need to be continuously fostering this relationship. In doing this, it is vital that you learn […]

Customer Engagement vs Customer Experience: What’s the Difference?

customer engagement vs customer experience

Any business owner worth their salt understands that their clients are their most valuable resource. That almost goes without saying, right? But with so many client-oriented elements within the marketing sphere, it can be tricky to prioritize. So, in this article, we’ll delve into customer engagement vs customer experience argument. Hopefully, this will help you […]

How to Improve Customer Experience in 2019

how to improve customer experience

No matter the industry you work within or how many years you’ve been in business, we know that you’re committed to providing the best customer experience possible. Over 70% of customers say that they stopped working with a company not because of the quality of its products or services, but instead because they were unhappy with the […]

Why You Need Your Own Customer Journey Map Template

customer journey map template

It’s no secret that your customers are the lifeline of your business’s profit margins. As a responsible business owner, your top priority is the company’s bottom line. That’s why you need to make the most of every customer interaction with your brand. After all, even experts recognize that positive customer experience is the best thing your business […]

How to Improve the Digital Customer Experience with Your Legacy Systems

digital customer experience

As a responsible business leader, your top priority is the company’s bottom line. You work hard to optimize productivity and efficiency in the workplace. That’s why, years ago, you invested in legacy software systems. Now, though, it’s time for you to upgrade those systems for an even better digital customer experience. You understand the value […]

The 5 Biggest Holes in Your Customer Experience Strategy

customer experience strategy

It’s no secret that first impressions are everything – both in your personal and professional life. And with 59% of customers admitting they won’t return to a business after a negative interaction, the customer experience is key. One mistake many business owners make is looking at their customer experience strategy one-dimensionally. The deal isn’t done the minute your […]

10 Ways the Right Banking Software Creates a Better Customer Experience

banking software

These days, it’s hard to find people who don’t use advanced technology. Everyone is on their smartphone daily. Businesses of all industries have learned to take advantage of global digital connectivity. When it comes to banking solutions, there’s no exception. After all, experts recognize that the world’s largest banks are taking Artificial Intelligence (AI) technology more seriously […]

An Improved Customer Service: How Customer Experience Software Benefits Both Parties

improved customer service

Welcome to the modern Digital Age, in which technology and the Internet reign supreme. It seems as though we’re all connected to our smartphones on a regular basis. Businesses in many industries have learned to take advantage of this online marketplace. As a responsible business owner, are you making the most of technological resources? You […]

The Shocking Link Between Bad Customer Service and High Employee Turnover

high employee turnover

If you’re like most businesses, you lose between 10-25% of your customers every single year. There are many reasons a customer might leave your business, but one of the biggest culprits is an age-old foe: poor customer service. What you might not realize is that your high employee turnover is intricately connected to bad customer service. Sure, you […]