1. Website Traffic | 2. Pages Per Visit | 3. Conversion Rates | 4. Cart Abandonment Rates | 5. Customer Churn Rates | 6. Sell Rates | 7. Problem Resolution Time | 8. Customer Acquisition Costs |
Defining a Successful CX Project | Providers Must Manage CX Project Success | Achieving Success in CX | The Successful CX Project
Understanding Target Customers | What Matters to Customers | Focus on Building Relationships | Communication is Key | Listen to Feedback
DX – An All-Encompassing Solution | Keep up with Technology | Seek Consumers’ Input | Your DX Platform Represents Your Brand | Cybersecurity Protection | Analytics Data | Invest in an Optimized DX Platform
CX Automation Capabilities | A Single CX Platform | Our Solution I log onto my mobile telephone company’s app and fill out an online form to add a new option to my plan.
What is a Customer Journey Map? | How to Create a Customer Journey Map | Reasons to Create a Customer Journey Map Every business owner knows the value of getting into the minds of their target audience.
Meet Frank | 360 Degree View | Automating the Customer Experience A few weeks ago, I wrote about Customer Journey Automation.
Customer Journey Mapping | Mapping Tool Limitations | Enter Customer Journey Automation | Workflow | Why You Care I recently wrote about Customer Experience Automation (CXA), and how Ecrion defines the term.
CS vs. CX | Customer Service | Customer Experience Your ability to relate to your customers is foundational for any sort of business you run.
So, What is CXA? | 5 Core CXA Capabilities Anyone remember waiting in line at the AT&T store to get a long-corded phone to hang in the kitchen?