1. Evaluate Legacy Software Shortcomings | 2. Prioritize Simplicity | 3. Develop a Customer Journey | 4. Consider Redesigning | 5. Measure Your DX Strategies
Understanding Employee Turnover | Voluntary vs. Involuntary Turnover | How Customer Service Fits Into It | Low Employee Morale | Dissatisfaction + Poor Morale | Employee Satisfaction & Customer Satisfaction | How to Fix It
1. They Aren’t Seen as Individuals | 2. They Lose Interest | 3. You’re Not Communicating with Them | Now, Get Them to Stay
1. Self-Service Claims Processing | 2. Proactive Communications | 3. Give Customers What They Want For as long as there has been insurance, there’s been claims processing.
Powerful Banking Statements | Providing Additional Value Creating a great customer experience is paramount to the success of your company, no matter the industry.
DX Cuts Costs | Utility Billing Solutions that Give Customers More It can be easy sometimes for utilities to forget that, usually, the only interaction they have with their customers is through the bills they send.
High Customer Expectations | Understanding the Customer Better Most people within the industry know there are insurance customer experience difficulties. Change is happening, with digital technologies and new ways of
Insurance Policy Management System Upgrade Risks | Avoid the Risks It might seem like the most natural thing to do. The world is changing, technology is changing, the wants and needs of your customers
What Is CEM? | Why Do You Need a CEM Solution? | How Will a CEM Platform Help? Seems like a simple enough question, right? What is Customer Experience Management– or CEM for short?
A Shift in Demographics | 24/7 Customer Demand | First Notification of Loss Claims correspondence is at the heart of any property and casualty insurance company.