1. Generational Change | 2. Investing in Digital Technology | 3. Rise of Gig and Share Economies Customer Experience, or CX for short, is a major focal point for most businesses and industries.
Poor Customer Satisfaction | The Cost of New Customers | The High Cost of Churn | Happy Customers, Happy Company This should come as no surprise to you, but it’s worth keeping in mind
The Documents of CCM | The Advantages of Using CCM | CCM Resources You’ve probably heard the phrase or acronym – CCM – many times in meetings. You might have even looked it up
How do Communications Influence Flow? | Flow in Customer Communications | Less Friction = Better Workflow Expert Insider is a series written by Ecrion staff members who are experts in their respective fields.