Category Archives: Customer Service

Team Collaboration Tools and Strategies to Improve Your Business Culture

Team collaboration

Without question, team collaboration is the lifeblood of your business. Studies show that greater than 64 percent of people in the workplace stuck to work tasks when they involved collaboration, as opposed to solo activities. As such, you owe it to yourself to look into the tools and strategies that will help you collaborate. Regardless of the […]

Customer Service Automation: Everything You Need to Know

Customer service automation

When it comes to customer service, people have become more tech-savvy with higher expectations when it comes to speed and delivery in recent years. That’s where customer service automation comes in. The term refers to a process whereby there’s a reduction or even complete elimination of human labor when assisting consumers. But with so many […]

A Stellar Connection: 8 Golden Rules Of Customer Service Communication That Will Boost Your Success

customer service communication

How you deal with customer service can make or break your business. Even a single customer on the receiving end of bad service can damage your reputation. The best option is to give excellent service across the board. Good customer service communication isn’t as complicated as it might sound, especially if you follow a few simple […]

The Shocking Link Between Bad Customer Service and High Employee Turnover

high employee turnover

If you’re like most businesses, you lose between 10-25% of your customers every single year. There are many reasons a customer might leave your business, but one of the biggest culprits is an age-old foe: poor customer service. What you might not realize is that your high employee turnover is intricately connected to bad customer service. Sure, you […]

What are Customer Service Metrics and Why Should I Be Tracking Them?

customer service metrics

Ask five people what defines “good customer service” and you’ll likely get five different answers. To one person, it might be the company’s ability to resolve their problem quickly. To another, it might mean getting personalized communications through their preferred contact channel. With so many touchpoints along the customer journey – from initial sale to […]