Category Archives: Omnichannel

Multichannel vs. Omnichannel Customer Service: Which Is Right for You?

omnichannel customer service

What is Multichannel CS? | What Is Omnichannel CS? | Why Omnichannel Is Better You know that there are some serious gaps in your current customer service strategy — and you’ve seen how those gaps have affected your business. Every year, companies lose over $60 billion thanks to poor customer service. What’s more, customers are much more likely to tell other […]