Correspondence Management

Personalized Customer Correspondence Made Easy

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Total Control of Every Correspondence

Scalable Customer-Centric Approach

Correspondence management in a fully integrated customer communications management solution gives your organization the flexibility to deliver a full range of automated and personal correspondence. With the Ecrion platform, correspondence can be created in-batch, on-demand, or interactively. Documents are automatically populated using customer data, and can incorporate customers’ individual preferences so that correspondence is received in the preferred format and channel. You can also implement complex review and approval processes with your Ecrion solution, as well as automate legal review, and trigger compliance checks. Your organization is in total control of every correspondence.

correspondence management

Increased Revenue

With customer correspondence, your organization will see an increase in revenue since it takes less time and fewer people to create and send documents. In this case, less is definitely more.

Reduced Risk

A customer correspondence solution means the likelihood of “human errors” decreases. With Ecrion’s platform, your organization has a Review & Approve feature, so you can rest a little easier.

Reduced Cost

The complete scalability in customer correspondence management allows for document production in-batch or on-demand, meaning this automated feature saves time, which saves money.

Live Samples

Purchase Order Letter

Here is an example of a purchase order letter that previews the live user input along with transactional data retrieved from back-end data systems.

Insurance Policy

Reduce the complexity of filing a digital insurance policy, and speed up the process with lookup fields and conditional content.

Legal Contract

You can import PDF and Word documents to populate them more quickly as shown in this legal contract, for example.

Marketing Newsletter

Marketing professionals can quickly create print-quality marketing correspondence and distribute across channels with a click of the mouse.

Next-Generation Customer Engagement

Deliver personal and relevant communications across print and digital media channels that are engaging and scalable. Leverage your existing infrastructure investment to deliver a consistent brand experience across the different touchpoints that can build trust and boost loyalty over the entire customer lifecycle.

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