Customer Communication Management

Engage customers with a CCM solution

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Personalized Communications at Scale

Omnichannel Communications Made Easy

At first, Customer Communication Management seems like a simple concept.  But when a business considers all of the different types of communications they send (such as sales quotes, contracts, invoices, statements, collections letters, product announcements, promotions, appointment reminders, and so on), the channels available to them (print, email, online interactive documents, text messages, push notifications, etc.), the chosen languages of their customers, along with their preferred formats, channels, and tone (casual or formal), effective communication quickly becomes a difficult challenge.

The fact that most organizations create documents and send messages from many disparate systems makes it even more difficult to create a consistent, engaging customer experience.  Meanwhile, studies highlight the customer loyalty impact derived from positive experiences, countered with an ever-increasing likelihood of customers leaving a business after a poor one. These factors combine to underscore the importance of implementing a single, flexible CCM solution across the entire enterprise.

Ecrion’s solutions capture customer preferences, personalize communications based on those preferences, and deliver them via the customer’s selected channel. Communications are designed by business users (not IT) with a visual design tool, leveraging a pre-approved library of logos, branding, disclaimers, and other content fragments to ensure compliance with corporate and regulatory standards.  Communications are then generated in batch or on-demand, incorporating data from business systems or captured from an on-line form.

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A Comprehensive Communication Platform

Manny Hates His Bank

How to Get CCM Wrong

ccm buyers guide

CCM Buyer's Guide

Request Ecrion’s 15-point buying guide, which details the top factors companies consider when selecting a customer communication solution.

Ecrion Enables Stronger Customer Connections

Organizations worldwide leverage customer communication management software by Ecrion to enhance their customer experience, reduce operating costs, and take control of their customer communication processes. Thousands of companies across a broad range of industries ensure compliance with corporate branding and legal standards while establishing genuine connections with their customers—one at a time.

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For a free, no-obligation demonstration of Ecrion’s Customer Experience, Customer Communication and/or Document Automation solutions, please click below.
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You're in Good Company

Learn why some of the world’s most forward-thinking companies trust Ecrion for their customer communication and engagement needs!

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