Customer Communications Management

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The Digital Generation

The millennial generation – those born from 1981 to 1996 – will overtake baby boomers as the largest adult population group. The coming of age of the world’s 2bn millennials is not only a generational shift: it is one of diversity.

Technology is integrated into millennials’ lives and habits. They are the influential generation who share on social media, and want to be treated as individuals. Organizations that once thrived on mass marketing find themselves in need of a digital transformation in order to reach out this audience.

The smart, modern solution
for better customer communications

Ecrion Customer Communications Management solution (also known as CCM) empowers organizations to create and distribute business-critical communications such as letters, invoices, statements, fact sheets and other correspondence, across a variety of channels. Ecrion helps build loyalty and strengthen relationships with both traditional and modern audiences.

From on-boarding to billing and everything in between, we help companies engage their customers with personalized communications, preference management  and self-service capabilities.

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Get the Executive Guide

Find out how the Ecrion platform can help to up your digital game, build high-volume of compelling and engaging documents, and put your customer front-and-center in your communication strategy.

Individualized Large-Scale Engagement

Ecrion’s Customer Communications Management solution empowers business line managers oversee the personalized document production and distribution flow in an entire organization. Large-scale personalization, omnichannel delivery, and rule-based automation support enterprise loyalty, retention, and advocacy goals.

personalized communications


Engage customers with documents and correspondence created automatically or manually. Business rules and templates control how documents are automatically populated and personalized for each customer — incorporating individual preferences — so they receive correspondence in their preferred format, language, and channel.


Reduce the complexities associated with omnichannel presence for both traditional, as well as modern, delivery channels. The need for omni-channel customer communications is spiraling, yet the costs of implementing it are not negligible. Ecrion is the only CCM solution able to deliver, on the spot, the same document optimized for the particular device (phone, tablet, PC) that is being used to access the document.

document automation


CCM software can reduce the risks associated with manual production and delivery while increasing the scale at which business critical documents can be produced. Driven by business rules, Ecrion document automation can help you create highly-effective customer communications and target your audience more effectively.


Customer communications are an important aspect of doing business. Ecrion CCM software enables you to plot the customer journey and engage customers at the right time in order to influence their decisions. At-a-glance visibility supports better decisions and genuine connections with your audiences. Your organization will be able to deliver a consistent brand experience across channels and touchpoints that can build trust and boost loyalty over the entire customer lifecycle.

Architecture Overview

Not all CCM solutions are built the same. Discover how the architecture of Ecrion’s customer communications management (CCM) platform solves the technological and business challenges of today and tomorrow.

Sample Gallery

Purchase Order Letter

Here is an example of a purchase order letter that previews the live user input along with transactional data retrieved from back-end data systems.

Insurance Policy

Reduce the complexity of filing a digital insurance policy, and speed up the process with lookup fields and conditional content.

Portfolio Analysis

See how this interactive portfolio analysis report allows customers to drill-down, sort, and filter their data in real time. PDF can be generated at any time.

Smart Explanation of Benefits

This digital Explanation of Benefits, adapts to mobile, tablet, or PC devices. It empowers customers by providing self-services abilities and reduces call center workload.


Explore ways to solve your customer communications challenges and get access to our extensive resource library, in-depth white papers and catalog of free trials.

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