Focused Solutions for Improved Customer Experience
Digital Transformation One Step at a Time
Today’s customers demand 24×7 interaction with their providers: anywhere, anytime, on any device that is convenient for them. Many established providers, with heavy investment in legacy systems and internal processes, struggle to meet that need. Meanwhile, new market entrants build flexible IT ecosystems to support current and future demands. Both require discrete digital experience applications, built on a robust, scalable, and reliable platform, that address specific pain points in their customer journey. Furthermore, such apps must be layered on top of their existing infrastructure rather than replacing embedded systems.
Ecrion DX Apps are a suite of microservices built from the industry-leading platform for Customer Communications and Customer Experience Automation, and are designed to enable industry’s digital transformation projects. Tailored for specific process (think Billing, Insurance Claims, or Patient Onboarding), DX Apps can be deployed one at a time to address the most urgent pain points first, or in conjunction with each other to create a cohesive customer journey. DX Apps are easily configured to support any organization’s unique workflow.
Customer Experience Practice
The Value of Customer Experience
“Experience-led businesses have 1.6x higher brand awareness, 1.5x higher employee satisfaction, 1.9x higher average order value, 1.7x higher customer retention, 1.9x return on spend, and 1.6x higher customer satisfaction rates.” Forrester 1
Experience Over Price
Differentiate on Customer Experience
Eighty-six percent of consumers are willing to pay more for a great customer experience. In fact, by the year 2020, customer experience will overtake price and product as the key brand differentiator. Walker 2
DX App Capabilities
DX Apps provide varying capabilities that are embedded directly into customer portals or applications. The specific DX App and use case dictate the functionality included. A sample of some of the most common capabilities are listed below:
- Forms for 24×7 data capture, available on any device
- Continuity of conversation and data capture across devices and sessions
- Multi-channel communications: mail, PDF, email, SMS, push notifications, and more
- Online HTML5 responsive documents
- Orchestration of communications between all parties (internal and external)
- Online analytic tools, graphs and charts for customers
- Self-service tools: status queries, support requests
- Pre-packaged and design-your-own communication templates
- Task lists and work queues
- Management dashboards and customer analytics
For a detailed understanding of the capabilities in a specific DX App, please contact an Ecrion expert today.
Available DX Apps
DX Apps are available in two categories: General Industry and Industry-Specific. The list of available Ecrion DX Apps is constantly growing. A short representative list appears below. For further details, or to request information for a specific business requirement, please contact an Ecrion expert today.
General Industry DX Apps (Sample List)
|AccountDX – Account Creation and Management|
|OnboardDX – Onboard New Customers|
|BillingDX – Billing, Usage and Analytics|
|LetterDX — Individualized Correspondence|
Industry-Specific DX Apps (Sample List)
|LendingDX—Apply for and Manage Loans|
|ClaimsDX—P&C Claims from FNOL to Settlement|
|PolicyDX—Manage Insurance Policies|
|PatientDX—Update and Display Patient Records|
Ecrion Enables Stronger Customer Connections
Companies worldwide leverage digital experience applications by Ecrion to enhance their customer engagement, reduce operating costs, and control the inherent risks associated with high volume and on-demand customer communications. Thousands of companies across a broad range of industries ensure compliance with corporate branding and regulatory standards while establishing genuine connections with their customers—one at a time.
You're in Good Company
Learn why some of the world’s most forward-thinking companies trust Ecrion for their customer communication and engagement needs!