Document Composition

Deliver Personalized Communications
And Genuinely Connect With Your Customers

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Provide a Great Customer Experience

Create Personalized Correspondences

In this age of automation, it has become quite easy for customers to feel disconnected from businesses. Ecrion solutions rely on document composition to combine document templates with customer data in order to provide a document that is personal, contains transactional data related to that customer, and is delivered according to their preferences. Document templates designed in the Ecrion platform allow for the creation of any kind of communication (such as invoices, statements, letters, notifications, contracts, brochures, etc.) that presents your brand in a consistent fashion (i.e. visual consistency as well as a coherent message) and engages your customers across multiple touchpoints.

document composition

Personalized

Based on user preferences, your organization can generate and send multichannel outputs and reach customers in print, email, SMS/text messaging, and mobile. With the Ecrion platform, your company’s document composition can help connect with customers while promoting loyalty, retention, and advocacy.

Data-Driven

Information is essential to the success of any organization. Ecrion solutions rely on document composition to combine document templates with customer data in order to provide a document that is personal, contains transactional data related to that customer, and is delivered according to their preferences.

Omnichannel

Whether your organization’s customers prefer digital or traditional correspondence, an Ecrion CCM solution covers it all. Document templates designed in the Ecrion platform allow for the creation of any kind of communication.

Live Samples

Purchase Order Letter

Here is an example of a purchase order letter that previews the live user input along with transactional data retrieved from back-end data systems.

Insurance Policy

Reduce the complexity of filing a digital insurance policy, and speed up the process with lookup fields and conditional content.

Legal Contract

You can import PDF and Word documents to populate them more quickly as shown in this legal contract, for example.

Marketing Newsletter

Marketing professionals can quickly create print-quality marketing correspondence and distribute across channels with a click of the mouse.

Next-Generation Customer Engagement

Deliver personal and relevant communications across print and digital media channels that are engaging and scalable. Leverage your existing infrastructure investment to deliver a consistent brand experience across the different touchpoints that can build trust and boost loyalty over the entire customer lifecycle.

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