Customer Experience One Document at a Time
Personalized Document Composition at Scale
Customers today require discrete, on-demand products and services, leading to an increase in account management processing, service contracts, policies, statements, and billing activities. Digital transformation 1 projects fulfill the 24×7, always-on, anytime, anywhere demands of the modern consumer. Finally, companies focus on customer experience initiatives to develop meaningful, loyal connections with their customers. These three trends require document composition software to connect providers’ back-end systems with fickle consumers.
Document composition is a key component of document automation software, leveraged by organizations worldwide to communicate with their customers. Users design document templates, which are then populated with dynamic data from one or more sources to render the desired document(s). Final documents may then be assembled into packets, and distributed to print, email, a fileserver or any other channel.
Leveraging Ecrion’s best-in-class visual design tool, business users design and deploy engaging and interactive documents without costly IT involvement. This frees IT from coding documents and forms, thereby reducing costs and development time. Meanwhile, a single, central repository maintains company assets (such as logos and branding) to ensure a consistent experience for the customer.
Once templates are complete, Ecrion’s document automation dynamically aggregates and transforms data from one or more sources to begin the process—either on demand or in pre-scheduled batch runs. Potential data sources include packaged or proprietary business applications, customer portals, databases and XML files. Customers or company agents may also leverage an embedded interface to fill out forms and complete individualized correspondence. Final documents are rendered and distributed in a variety of document, email and/or mobile formats.
Ecrion Enables Stronger Customer Connections
Organizations worldwide leverage document composition software by Ecrion to enhance their customer experience, reduce operating costs, and control the inherent risks associated with high volume document automation. Thousands of companies across a broad range of industries ensure compliance with corporate branding and legal standards while establishing genuine connections with their customers—one at a time.
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Learn why some of the world’s most forward-thinking companies trust Ecrion for their customer communication and engagement needs!