Document Generation Software

Business-Critical Document Production at Scale

Delivering Engaging Communications For The Digital Age

Document Generation for Improved Customer Experience

As the Gig and Share Economies take hold and the balance of consumers shifts towards those that grew up in the digital age, customer demands place increasing importance on real-time document generation tailored to individual customer preferences. The 24×7, always-on need to engage customers how they want, when they want, and where they want creates unique opportunities for organizations to differentiate themselves in the realm of customer communication.

Leveraging Ecrion’s best-in-class template design tool, business users design and deploy engaging and interactive document templates. IT Developers are freed from creating or modifying documents and forms, while company assets such as logos and branding are maintained in a central repository to ensure a consistent experience for the customer.

In real-time or in batch, Ecrion’s document automation software dynamically aggregates and transforms data from one or more sources to begin the document generation process. Potential data sources include packaged or proprietary business applications, customer portals, databases and XML files. Customers or company agents leverage an embedded interface to fill out forms and complete correspondences. Final documents are automatically generated and distributed in a variety of document, email and/or mobile formats.

personalized communications

Automated Batch Processing

Integrate Ecrion document generation to business applications such as a CRM, billing system or proprietary database for fully automated, worry-free creation of high-volume business-critical documents. Produce batch runs of monthly statements, customer letters or invoices either on set schedules or on demand. Engage customers with consistent, quality and timely communications.

Customer-Defined Communications

Communicate with customers how they want, and when they want. Empower each customer to define their choice of language, mode of communication (mail, email, SMS, etc.) and tone (formal, informal). Enable customers to control what communications they receive, and when. Let customers select the layout they prefer for statements, invoices and other documents.

Fillable PDFs

Extend the user experience to data collection for quotes, applications, claims and other document generation needs. Complete forms, letters and other correspondence by gathering data from agents, customers on your online portal, or automatically via integration to business applications such as a CRM or website. Interact with customers 24×7 without call center support.

Interactive Documents

Create an engaging, customer-driven analytic experience that provides an always-on, available anywhere view into their real-time account data. Deliver the right information to each individual customer and reduce call center demands. Empower customers to control their experience in a manner consistent with the company brand and image.

Template Design and Management

Maintain all company document templates and assets (including logos, graphics, reusable components, and more) in a single place to ensure consistent application across all communications. Reduce the number of templates, as well as the time and cost required to manage them. Enable your business users with an intuitive interface to build and modify templates, eliminating the need for IT development.

Ecrion Enables Stronger Customer Connections

Organizations worldwide leverage document generation software by Ecrion to enhance their customer experience, reduce operating costs, and control the inherent risks associated with high volume document automation. Thousands of companies across a broad range of industries ensure compliance with corporate branding and legal standards while establishing genuine connections with their customers—one at a time.

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We look forward to showing you how our platform allows you to deliver on your Batch Communication and On-Demand Communication goals. It's fast and free – no commitment required.

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