Delivering Engaging Communications For The Digital Age
Document Generation for Improved Customer Experience
As the Gig and Share Economies take hold and the balance of consumers shifts towards those that grew up in the digital age 1, customer demands place increasing importance on real-time document generation tailored to individual customer preferences. The 24×7, always-on need to engage customers how they want, when they want, and where they want creates unique opportunities for organizations to differentiate themselves via customer communications.
Document generation is one of several components of Ecrion’s modular document automation software, which begins with template design. Leveraging Ecrion’s best-in-class visual design tool, business users design and deploy engaging and interactive documents without costly IT involvement. This frees IT from coding documents and forms, thereby reducing costs and development time. Meanwhile, a single, central repository maintains company assets (such as logos and branding) to ensure a consistent experience for the customer.
Once templates are complete, Ecrion’s document generation dynamically aggregates and transforms data from one or more sources to begin the process—either on demand or in pre-scheduled batch runs. Potential data sources include packaged or proprietary business applications, customer portals, databases and XML files. Customers or company agents may also leverage an embedded interface to fill out forms and complete individualized correspondence. Final documents are rendered and distributed in a variety of document, email and/or mobile formats.
Ecrion Enables Stronger Customer Connections
Organizations worldwide leverage document generation software by Ecrion to enhance their customer experience, reduce operating costs, and control the inherent risks associated with high volume document automation. Thousands of companies across a broad range of industries ensure compliance with corporate branding and legal standards while establishing genuine connections with their customers—one at a time.
You're in Good Company
Learn why some of the world’s most forward-thinking companies trust Ecrion for their customer communication and engagement needs!