Delivering Engaging Communications For The Digital Age
Document Generation for Improved Customer Experience
As the Gig and Share Economies take hold and the balance of consumers shifts towards those that grew up in the digital age, customer demands place increasing importance on real-time document generation tailored to individual customer preferences. The 24×7, always-on need to engage customers how they want, when they want, and where they want creates unique opportunities for organizations to differentiate themselves in the realm of customer communication.
Leveraging Ecrion’s best-in-class template design tool, business users design and deploy engaging and interactive document templates. IT Developers are freed from creating or modifying documents and forms, while company assets such as logos and branding are maintained in a central repository to ensure a consistent experience for the customer.
In real-time or in batch, Ecrion’s document automation software dynamically aggregates and transforms data from one or more sources to begin the document generation process. Potential data sources include packaged or proprietary business applications, customer portals, databases and XML files. Customers or company agents leverage an embedded interface to fill out forms and complete correspondences. Final documents are automatically generated and distributed in a variety of document, email and/or mobile formats.
Ecrion Enables Stronger Customer Connections
Organizations worldwide leverage document generation software by Ecrion to enhance their customer experience, reduce operating costs, and control the inherent risks associated with high volume document automation. Thousands of companies across a broad range of industries ensure compliance with corporate branding and legal standards while establishing genuine connections with their customers—one at a time.
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