Create Genuine Connections
The smart, modern solution
for better customer communications

At Ecrion, we make software for companies, like yours, who want to establish genuine, 1-to-1 connections with their customers across multiple engagement channels. Our customers effectively communicate and engage with their audiences using personalized communications, omnichannel delivery, and next-generation interactivity in one unified, scalable platform.

Keep Your Customers
Engaged
Excited
Connected
Active
Spending

We have combined our most powerful software and services to create distinct solutions for different needs. Select the group with which you most closely identify.
IT & Operations

Actionable Customer Journey

With live, end-to-end analytics and a 360-degree view of the customer, you can quickly identify and remedy gaps and pitfalls along the customer journey. Connect documents, in-person visits, statements, invoices, and milestones to every touchpoint along the customer journey.

Engagement Platform

Develop stronger customer relationships by proactively reaching out to customers based on their needs. Building an empathetic message will move you beyond a vendor to a trusted resource.

Measure ROI

Tie revenue and accountability to specific campaigns while streamlining teams and processes, demonstrating the true value of the marketing contribution model. By utilizing real-time data, you will gain greater insight by seeing the world through your customers' eyes.

Self-Service

Empower your customers through self-service while reducing the strain on your support team. Self-service can be plugged into your current ecosystem, and will build customer engagement and satisfaction by allowing them to receive what they want, when they want it, and what channel they wish to receive it.

Omnichannel Experience

Deliver multi-channel and omnichannel experiences that will cover your current needs as well as expand for future channels. Provide your customers a true omnichannel experience that seamlessly spans multiple channels by allowing users to pick up on one channel where they left off on another.

Collaborative

Bring together the diverse roles and skill sets required to generate a unified company voice for every customer engagement. Empower teamwork across the entire organization: technical staff; marketing staff; content writers; customer service agents; order fulfillment staff; analysts; and operations managers.

Scalable

The Ecrion platform was designed from the ground up to send high volumes of documents and communications. You can be confident the platform will scale to meet your needs as your organization grows.

Engage With Traditional Audiences

Regardless of your customers' preferences, communicate with them on their terms. This includes email, direct mail, SMS and text messages, downloadable documents, surveys, and more - all personalized, segmented, and targeted.

Engage With Millennials

Most millennials prefer real-time SMS and text messaging and on-demand access to information instead of the more traditional communication channels. Ecrion can help you maintain contact with your customer based on their preferences.

Measure

Tie revenue and accountability to specific campaigns while streamlining teams and processes. Visibility into customer interaction as a whole will help to predict what will happen in the future and better plan the 30/60/90 day outlook.

360° Customer View

Connect documents, in-person visits, statements, invoices, and milestones to every touchpoint along the customer journey. With live, end-to-end analytics and a 360-degree view of the customer, you can quickly identify and remedy gaps and pitfalls along their journey.

Collaborate

Bring together the diverse roles and skill sets required to generate a unified company voice for every customer engagement. Empower teamwork across the entire organization: technical staff; marketing staff; content writers; customer service agents; order fulfillment staff; analysts; and operations managers.

Personalization

Develop stronger customer relationships by proactively reaching out to customers with empathy, based on their needs, not yours. Personalized messaging can make customers feel special, especially when delivered in unexpected ways.

360° Customer View

Connect documents, in-person visits, statements, invoices, and milestones to every touchpoint along the customer journey. With live, end-to-end analytics and a 360-degree view of the customer, you can quickly identify and remedy gaps and pitfalls along their journey.

Multi-Language

Meet the needs of all of your customers, locally and globally. Whether driven by market, compliance regulations, or customer preferences, communicate in the language that's best suited to your customers.

Review and Approval

Reduce risk and ensure on-target messaging by approving correspondence before it goes out to the customer. Checks and balances ensure compliance and regulations are met and maintained. Error-free contracts and billing are key.

Streamline Engagement

Allow your customers to receive what they want, when they want it, and what channel they wish to receive it. This level of personalization can be plugged into your current ecosystem and will build customer engagement and satisfaction.

Digital Signatures

Match the security of print documents, combined with the flexibility and economy of digital, and see greater efficiency and better organization in communications and storage. Our platform covers company and customer-facing ends of the business process, with Digital and Electronic Signatures.

Integrations

Flexible data integration for easier document generation. Both SQL and NoSQL data sources are supported, including Oracle, Postgre, Microsoft SQL Server, MySQL, and more, as well as Web Services, Excel, text files, Hadoop, XML – even custom data sources.

Scalable

Accomodate the demands of your organization today and grow with the needs of tomorrow. The Ecrion platform was designed from the ground up to send high volumes of documents and communications across multiple channels.

Collaborate

With Ecrion, IT maintains control of the platform while passing responsibility for design and content to Marketing. Designers should design, and copywriters should write. IT can act as the facilitator of content, delivering a foundation for other work environments.

Omni-Channel Delivery

Ecrion makes it easy to reduce the complexity associated with omnichannel presence for both traditional, as well as modern, delivery channels. Ecrion is the only CCM able to deliver, on the spot, the same document optimized for the particular device (phone, tablet, PC) that is being used to access the document.

Review and Approval

Control data quality and cleanliness by setting up approval and review based upon role. The business department can take control of the content and layout, allowing you to focus on data integrity and control.

Standards Compliant

Compliance with public standards reduces the chance of vendor lock-in and increases integrations. Our platform is compliant with several standards, including: XSL-FO, PDF, SVG, OOXML and AFP.

“Like a master carpenter, a software developer also has his/her ‘toolbox’ that they bring along with them; products which have been used in the past that are excellent in quality and are exceptional in performance. They become the indispensable tools-of-the-trade and once found are kept close at hand at all times. Your product is one of those indispensable tools.”

— Jeff Tallent - Summit County Ohio
More Success Stories

Customer Communications and Engagement.
Perfected.

Our goal is simple: We want to help your organization create personal, hyper-focused communications for your customers on whatever channel they wish – easily, effectively, and affordably. By using an Ecrion solution to handle your customer communications, you will not only save money, but you’ll actually see a significant return on your investment, all while keep your customers happy. That’s our goal, and we hope to share it with you.
Customer Communication

Personalized Customer Correspondence

You don’t want to be treated like a number, and neither do your customers. Engage them using a full range of automated and easily customizable communications. It’s also easy to incorporate your customers’ preferences – from their choice of language to their choice of channel and everything in between.

100% Personalized Interactions
Total Omnichannel Support
Cloud-Based or On-Premise
Track User Interactions & Capture ROI Data
Learn More
Customer Engagement

Follow Along the Customer Journey

Understanding your customers and how they experience your business is critical to your success. That’s why customer journey mapping is so important. Create detailed touchpoint maps quickly and easily using a familiar drag-and-drop approach to orchestrate interactions and build segments in real-time.

Complete 360° Customer View
Live, End-to-End Analytics
Connect Actions to Journey Touchpoints
Easily Identify and Correct Gaps
Learn More
Document Production

Visual Design and Collaboration

Create personalized engagements from any data source using multiple collaborators on each document. Using a comprehensive set of professional publishing features, collaborate as a team on a wide range of dynamic communications and applications, including letters, invoices, statements, product catalogs, and more.

Dynamic Fields and Tables
Conditional Sections and Formatting
Professional Publishing Support
Standards Support
Learn More

Ecrion by the Numbers

867,452,907
Customer Communications Generated
867
Million
Messages Delivered
300+
Million
Contacts Engaged
46.3
Million
Conversations
*Since January 2017

Let Us Show You

It’s one thing to talk about what our software does, but we all know seeing is believing. By requesting a free, no obligation demo, you can see for yourself how our solutions can improve not only your customer communications, but your bottom line as well.
Request a Demo
Featured Content

A Strategic Guide to CCM

Better understand the business strategy that will help maximize the potential of all your organization's parts. Customer Communications Management (or CCM) can drive your business toward the goal of maximizing Customer Lifetime Value. Discover all there is to know about strategic CCM.


Free Download

Our Customers

Learn why some of the world’s most forward-thinking companies trust Ecrion for their customer communication and engagement needs!