Insurance Customer Experience

Personalized Insurance Correspondence


Customer-Centric Correspondence for Property and Casualty Providers

Customers are Driving Digital Transformation

Property and Casualty Insurers constantly evolve to address increased regulation, rapid technological advances, changing customer behavior, and competition from new providers. The rise of the Gig and Share Economies creates demand for new and innovative products such as short-term insurance policies while borrowing a friend’s car, offering rideshare services, or a one-time vacation rental of a home. Meanwhile, the shifting demographics of insurance buyers towards those who grew up in the digital age further intensifies the need for enhanced customer communications capabilities.

New insurers leveraging the latest technologies challenge established providers with legacy core systems. Both of these providers strive to provide a digital differentiation–a customer experience that exceeds the needs of today’s policyholders and that sets them apart from competitors.

As a result, senior insurance executives state that their top two priorities are strengthening their digital and technological capabilities, followed by customer experience initiatives. Some take this opportunity to redesign entire processes and organization charts to more efficiently meet customer demands, while others search for technologies to improve customer engagement without a full lift and replace of core systems.

38% of customers claim to be advocates, but will switch providers
Support Existing Customers

A Compelling User Experience

As online retailers continue to raise the bar, insurers’ digitally savvy customers and distribution partners expect similar experiences with all of their online transactions, including the distribution and purchase of products. Again, data will underpin key features such as personalization on a mass scale. And the growing adoption of new devices such as digital voice assistants / smart speakers will continue to drive the need for device-agnostic user experiences.

Technological Change

Digital Differentiation

Putting the customer at the center of the business is a driving success factor for any core transformation effort. With the maturation of customer portals and digital platforms, insurers can now focus on customizing the digital layer while retaining the back-end core.

70% of customers expect continuity of conversation

Ecrion Enables Stronger Customer Connections

From quote to claim to policy renewal, Ecrion’s communication and digital experience software accelerates customer interactions, reduces manual data entry, and fosters stronger connections with your policyholders.

Insurers worldwide leverage customer correspondence software by Ecrion to enhance their customer experience, reduce operating costs, and control the inherent risks associated with high volume and on-demand document automation. Thousands of companies across a broad range of industries ensure compliance with corporate branding and regulatory standards while establishing genuine connections with their customers—one at a time.

Digital Experience Apps

Leverage Ecrion’s Digital Experience Apps to improve the customer experience at critical times in their journey

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Claims Correspondence

Design and deploy consistent, personalized communications through a variety of delivery channels both automatically and manually

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Policy Correspondence

Automate policy processes, tackle complex document workflows, streamline compliance and eliminate human errors

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Find out how Ecrion solutions build compelling and engaging experiences, and put customers front-and-center in your communication strategy.

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For a free, no-obligation demonstration of Ecrion’s Customer Experience, Customer Communication and/or Document Automation solutions, please click below.

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You're in Good Company

Learn why some of the world’s most forward-thinking companies trust Ecrion for their customer communication and engagement needs!

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