omnichannel communications

Correspond with Customers Wherever They Are

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Multi-Channel Customer Communications

A Blend of Traditional and Modern Media

Consumers live in a fusion of the real and digital worlds. Effective communication programs meet these customers in both places, seamlessly engaging them across all channels in a synchronized journey towards brand loyalty. Companies seek to build emotional connections to customers who want to feel valued, and realize that such programs are no longer an option.

Ecrion’s CCM software helps companies engage customers with a single, cohesive platform across all communication channels. Ecrion’s application is a purpose-built, all-in-one omnichannel communications solution to track and consider past interactions, empower consumers with digital experience tools, and communicate with them via print, email, text messaging, online interactions and more.

Companies and government organizations alike struggle to implement communication strategies, given the number of messages and documents they send, the myriad of technologies and channels available, individual consumer preferences, and multiple initiating systems on their side. Implementing a single Customer Communication Management solution across the organization is typically the best option.

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Compliance Across Channels

Empower business users to edit and approve communication templates and content. Assign content fragments to the right people for development and approval. Enable oversight by internal experts (e.g. marketing, legal) to track, manage and approve communications. Route, approve, distribute and store communications to guarantee and demonstrate compliance with branding standards and regulatory requirements.

Any Channel, Anytime

Engage customers with natural omnichannel communications. Enable recipients to select the communication method(s) they desire: traditional print, a host of electronic delivery channels, or a combination of the two. Deliver, in real-time, the same communication optimized for each specific device (phone, tablet, PC) that may access it. Transfer conversations seamlessly from one medium to another.

Continuity of Conversation

Start a conversation in one channel or device, and continue it on another. Maintain a record of all interactions with each individual. Consider past interactions and account history (including account age, purchase history, call center activity, and more) when formulating new communications. Enable customers to pick up at the exact point in an online document or form on a different device, at a different time.

Consistent Experience

Uniformly apply current and approved corporate branding, logos, legal disclaimers and other content fragments to all communications—regardless of the message, initiating system or communication channel. Expose a seamless, consistent customer experience across all channels and company processes. Deploy a fully integrated platform to converse with customers that constantly re-evaluate options in a non-linear journey.

Communication Workflow Management

Automate complex communications processes from initial design to final delivery and beyond. Define participants and the workflows associated with customer communications. Render and distribute the same communication for multiple channels. Automate data collection and aggregation, redlining, review/approve processes, final assembly, distribution and post-delivery activities.

Ecrion Enables Stronger Customer Connections

Organizations worldwide produce omnichannel communications with Ecrion’s customer communications management software to enhance their customer experience, reduce operating costs, and control the inherent risks associated with high volume customer communications. Thousands of companies across a broad range of industries ensure compliance with corporate branding and legal standards while establishing genuine connections with their customers—one at a time.

Ready to Get Started?

It’s one thing to talk about what our software does, but we all know seeing is believing. By requesting a free, no obligation demo, you can see for yourself how our solutions can improve not only your customer communications, but your bottom line as well.

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You're in Good Company

Learn why some of the world’s most forward-thinking companies trust Ecrion for their customer communication and engagement needs!

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