PERSONALIZED DOCUMENT PRODUCTION
On-demand communications are a paradigm shift in the production of personalized documents in real-time. While most businesses still employ batch communications as part of their transactional document production, usually as part of monthly billing cycles, on-demand communications have become increasingly popular, thanks in part to advancements in cloud technologies. Autoscaling and leveraging cloud resources elastically provide businesses with the flexibility needed to handle intensive activities (including billing) in real time.
While the Ecrion solution provides support for all traditional delivery options (such as print and postal delivery), rebalancing your communications strategy to use digital delivery when possible will result in reducing costs. Omnichannel delivery is a standard feature of the Ecrion platform and enables you to deliver on a variety of channels simultaneously, including print, SMS/text messaging, and email in a single batch run, according to customer preferences.
For years, on-demand communications have been considered just the cost of doing business. Lately, organizations have been leveraging their on-demand correspondence, billing, and invoicing to promote additional products and services. Technologies such as trans promo and interactive documents are not only efficient at generating revenue, but create better customer engagement. Engaged customers are your best customers: they spend more, are excellent brand advocates, and are more likely to try new products.
On-demand communications can be delivered in real time throughout the entire customer journey. These multi-channel communications are not only more engaging, but can also reduce the strain on your hardware resources. Modern on-demand communications using digital documents empower self-service, reducing call center time while increasing customer satisfaction.
Request a Personalized Demo
We look forward to showing you how our platform allows you to deliver on your Batch Communication and On-Demand Communication goals. It's fast and free – no commitment required.Request Demo